The SLC Sales & Rental Service Advisor is responsible for coordinating service activities for rental equipment and new sales machines at the Salt Lake City rental shop, as well as coordinating with other branch locations. This role serves as the primary communication link between the rental team, service department, sales representatives, rental coordinators, and leadership. Reporting to the Work Order Department Manager, the Service Advisor ensures work orders are opened accurately, repair progress is actively monitored, estimates are coordinated, and invoicing is completed in a timely manner. This position requires strong ownership of machine repairs, especially large-scale or high-impact jobs, and clear, consistent communication across departments.

Key Responsibilities

• Open and manage work orders for the SLC rental team, ensuring accuracy, completeness, and proper documentation.
• Monitor repair status of all machines in the SLC rental shop and proactively track progress from intake through completion.
• Communicate repair status, delays, and completion timelines to sales representatives, rental coordinators, the Rental Service Manager, and the Work Order Department Manager.
• Coordinate the development of repair estimates resulting from inspections, ensuring estimates are built accurately and in a timely manner.
• Work closely with the Work Order Coordinator to ensure all work orders are invoiced promptly and correctly.
• Take ownership of large scale or complex repairs, driving prioritization, follow up, and accountability for timelines.
• Ensure service documentation meets company and Caterpillar standards, including warranty requirements.
• Act as a key point of accountability for rental machine uptime and service-related communication.

Required Skills & Qualifications

• Strong working knowledge of Caterpillar dealer systems, including:
• Service Link
• SIS 2
• SIMSI
• Integrated Rental
• Caterpillar Warranty processes
• CAT Interact
• Excellent written and verbal communication skills.
• Strong organizational skills with the ability to manage multiple work orders and competing priorities.
• Demonstrated ability to take ownership and drive repairs to completion.
• Ability to collaborate effectively with technicians, coordinators, sales teams, and management.
• High attention to detail in documentation, estimating, and invoicing support.

Preferred Qualifications

• Experience in a Caterpillar dealership or heavy equipment service environment.
• Rental fleet or equipment lifecycle experience.
• Familiarity with inspection processes and repair estimating.
• Knowledge of Goodwill practices.

Key Competencies

• Time management and prioritization
• Accountability and ownership
• Cross-department collaboration
• Problem-solving and urgency management
• Clear and proactive communication
• Uptime and customer-focused mindset

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Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c).