Lead with Purpose: Become a Service Manager at Benjamin Franklin Plumbing – Service Minds!

Are you a natural leader with a background in the trades and a passion for coaching high-performing teams? Benjamin Franklin Plumbing is seeking a Service Manager to join our growing team and help drive success through operational excellence, technician development, and outstanding customer service.

As a Service Manager, you’ll play a vital role in the daily performance of your branch by coaching technicians, monitoring metrics, optimizing schedules, and ensuring our customers always receive best-in-class service. You’ll help foster a culture of accountability, safety, and success.

At Service Minds, home to brands like Mister Sparky and One Hour Heating & Air Conditioning, we’re committed to career growth, work-life balance, and rewarding hard work. If you’re ready to step into a leadership role where you can make a real impact—we want to hear from you!

• Base Salary of $50K–$60K + Weekly Incentive

• 401(k) with Employer Match to help you build long-term financial success

• Comprehensive Health Benefits – HMO, PPO, and HDHP plans

• Company Vehicle, Fuel Card, and iPad Provided for your success

• Paid Time Off & Paid Holidays so you can recharge

• Immediate Access to Benefits starting the first of the month after 30 days

• Professional Development Opportunities and Leadership Training

• Career Growth Across Trades within the Service Minds family

• Employee Discounts on services across all our brands

• Health Savings and Flexible Spending Accounts

• Employee Assistance Program (EAP) and 24/7 Telehealth Access

As a Service Manager, your responsibilities will include:

• Supervising and mentoring a team of technicians while setting performance goals and providing coaching.

• Leading ride-alongs, technical trainings, and job quality inspections to maintain excellence.

• Reviewing job completion, service documentation, and adherence to company procedures.

• Overseeing technician schedules, dispatching for profit, and real-time adjustments with the call center.

• Managing timecards, payroll accuracy, job costing, and labor reporting.

• Supporting recruitment, interviewing, and onboarding of new technicians.

• Ensuring a safe and compliant work environment through training, coaching, and documentation.

• Partnering with departments like HR, Procurement, and Fleet Management to ensure smooth operations.

• Handling customer escalations professionally and promoting service recovery.

• Maintaining high standards of professionalism, safety, and appearance at all times.

• 3+ years of hands-on experience in plumbing

• 3+ years of experience in dispatching for profit and technician scheduling

• Strong knowledge of field service software and GPS monitoring systems

• Proven leadership and team management skills

• Excellent communication and problem-solving abilities

• Computer proficiency (Excel, Word, etc.)

• Valid driver’s license and clean driving record

• Ability to pass a background check and drug screening

• High School Diploma or GED required

• EPA or NATE Certification (preferred, but not required)

• Associate degree or prior supervisory experience (preferred)

• Combination of office and field work, including ride-alongs and job site visits

• Ability to work extended hours, evenings, or weekends as needed

• Capable of standing, walking, climbing, and performing physical tasks as required

• Must be comfortable working under pressure and handling conflict with professionalism

If you’re passionate about leading a team, delivering exceptional service, and growing your career in a fast-paced, supportive environment, apply today and become a part of the Benjamin Franklin Plumbing – Service Minds family!

We are proud to be an Equal Opportunity Employer and are committed to building a diverse and inclusive team where everyone belongs.