POSITION SUMMARY
This position is responsible for the administrative oversight, planning, budgeting, coordinating and management of a division, consisting of several units and/or varied responsibilities, at a command level within the police department. These include the Field Operations, Investigative and Support Services, and Professional Standards Divisions. In addition, candidates are expected to be proficient in modern police practices and strategies. This rank requires the ability to review and implement multifaceted planned and spontaneous operations; as well as conduct and/or guide complex internal investigations.

SUPERVISORY RELATIONSHIPS
Reports to the Chief or Deputy Chief of Police. Works under their general guidance to ensure coordination of objectives and priorities of the department. Develops objectives and general policies and procedures for their areas of responsibility in keeping with the overall strategy of the department and the Town of Holly Springs while ensuring coordination and synchronization across police divisions, other town departments, and outside supporting agencies. Regularly exercises independent judgment and is responsible for the development, implementation and management of department programs or operations. May supervise both sworn officers and civilian staff in furtherance of reducing crime, enhancing safety, and providing quality service to the community.
The work schedule is business hours with evenings and weekends.
ESSENTIAL FUNCTIONS
The following duties are normal for this position. These are not to be construed as exclusive or all-inclusive. To perform this job successfully, an individual must be able to perform each duty satisfactorily. Other duties may be required and assigned.
1. Provides leadership in attracting, retaining, and developing an engaged workforce in the delivery of superior services to Town residents and businesses.
2. Interviews and selects new employees. Assures the provision of training, instruction, and ongoing training for the Department. Provides mentoring and/or counseling. Assigns tasks, reviews work, and prepares performance evaluations.
3. Provides leadership and management to all assigned staff. Directs staff on interpreting the application of policy and procedure.
4. Identifies training needs of assigned personnel and takes necessary action to obtain or provide training whenever possible.
5. Analyzes and evaluates varied data sets in order to enhance delivery of police services. Meets with staff routinely to work on community engagement, purposeful directed operations, and policy and procedures updates, etc.
6. Responsible for planning, directing and evaluating functional work objectives to accomplish the goals and missions of the assigned division.
7. Assists the Chief and/or Deputy Chief of Police in planning, directing, coordinating and maintaining Police Department activities.
8. Responsible for purchasing and procurement of certain resources and assets for the department.
9. Assumes management responsibility for services, programs, projects, and activities within the Police Department; coordinates the activities of sworn and non-sworn personnel in preserving order, protecting life and property, investigating crimes, and in enforcing laws and municipal ordinances.
10. Analyzes and evaluates local crime reports, regional incidents, other data, and professional law enforcement sources to determine trends and make recommendations for changes in organization and operating policies and procedures; prepares reports regarding crime incidents, calls, staffing, projects, and other indicators of department effectiveness and efficiency.
11. Manages and participates in the development and implementation of goals, objectives, policies, and priorities for assigned programs; reviews, recommends updates and administers policies and procedures.
12. Plans, directs, coordinates, and reviews the work plan for assigned staff; assigns work activities, projects, and programs; reviews and evaluates work products, methods, and procedures; meets with staff to identify and resolve problems.
13. Monitors and evaluates the efficiency and effectiveness of service delivery methods and procedures; prudently recommends, within departmental policy, appropriate service and staffing levels.
14. Responsible for preparing written budget requests, memorandums, supervisor log entries and annual reports for superiors and the outside agencies.
15. Recommends and plans long-range goals, objectives, organizational structure and overall direction for their respective division and the department. Monitors, reviews and communicates the implementation phases of the department's strategic plans to ensure long-range goals are met. Ensures the programs and objectives of the department are developed and maintained in accordance with the goals of the Town.
16. Develops and maintains liaison with various governmental agencies, community groups and the general public.
17. Responds to and takes command of major operations or emergencies involving division operations; coordinates division activities with other departments and law enforcement agencies.
18. Reviews citizen and other complaints and determines the need for further investigation. Conducts, or directs, internal, administrative investigations; and makes appropriate referrals for criminal cases.
19. Analyzes and evaluates quantitative and qualitative data and information regarding the efficiencies of the department, employee performance, and adherence to internal and external policies, regulations, ordinances and laws.
20. Serves as project manager for major department initiatives, as necessary.
21. Serves as Acting Deputy Chief of Police during an absence of the Deputy Chief.
22. Other duties as assigned.

KNOWLEDGE SKILLS AND ABILITIES

? Knowledge of the principles of modern management theories and practices of law enforcement administration.
? Thorough knowledge of the operations of the criminal justice system.
? Knowledge of police administration including organization, staffing, financing, equipment management and maintenance, records and reports.
? Knowledge of, and proficiency in, the use of all police-related equipment including, but not limited to personal computer, communication equipment, cameras, weapons, radios, alcohol detection devices, speed detection devices, and operation of emergency vehicles.
? Ability and skill to manage, direct, and command people in such a manner as to obtain maximum cooperation with minimum use of coercion and minimum creation of hostility and rebellion.
? Knowledge of court operations and the administration and execution of civil processes.
? Knowledge of police administration including organization, staffing, financing, equipment management and maintenance, records and reports.
? Skill in the evaluation of tactical, critical incidents; and planned, special events operational requirements.
? Knowledge of management and supervisory principles and practices, including program planning, contract requirements, budgeting, direction, coordination, and evaluation.
? Knowledge of the Town and Department’s operating requirements, policies, procedures, and practices; and local, state, and federal regulations related to department programs and operations.
? Knowledge of principles and practices of budgeting, fiscal management, project management principles and techniques.
? Ability to effectively utilize the principles of strategic and long and short-range planning.
? Skill in analyzing complex administrative information and issues, defining problems and evaluating alternatives and recommending methods, procedures and techniques for resolution of issues.
? Ability to research and analyze detailed information and make appropriate recommendations.
? Ability to develop division/department performance metrics, goals and objectives.
? Ability to plan, develop, implement, and evaluate projects and programs.
? Ability to develop, interpret and implement regulations, policies, procedures, written instructions, general correspondence, and other department specific documents.
? Ability to prepare, recommend and monitor an operating budget, including line item budgeting.
? Knowledge of administrative policies and procedures of the Town.
? Ability to establish and maintain accurate records of assigned activities and operations.
? Ability to interpret and implement local policies and procedures; written instructions, general correspondence; Federal, State, and local regulations.
? Skill in organizational and time management to prioritize duties to accomplish a high volume of work product while adapting to constant changes in priority.
? Ability to perform detailed work accurately and independently in compliance with stringent time limits with minimal direction and supervision.
? Ability to think quickly, maintain self-control, and adapt to stressful situations.
? Knowledge of management and supervisory practices & principles, including the ability to make final employment recommendations, preparing performance evaluations, managing time off, and maintaining personnel records.
? Ability to adapt and take control of situations, dictating subordinate activities in a responsible manner.
? Ability to instruct and train in methods and procedures.
? Ability to organize, assign, and modify the work assignment of others, and (re)-establish priorities to meet deadlines.
? Knowledge of current administrative practices and procedures.
? Knowledge of computer software consistent for this position.
? Ability to perform mathematical calculations required of this position.
? Ability to communicate clearly, concisely and effectively in English in both written and verbal form.
? Skill in researching and understanding complex written materials.
? Ability to prepare and maintain accurate and concise records and reports.
? Ability to apply sound judgment and discretion in performing duties, resolving problems and interpreting policies and regulations.
? Ability to communicate detailed and often sensitive information effectively and concisely, both orally and in writing.
? Ability to handle sensitive interpersonal situations calmly and tactfully.
? Ability to maintain professionalism at all times.
? Ability to maintain effective working relationships with individuals within and outside the organization.
? Ability to maintain confidentiality and discretion regarding business-related files, reports and conversations, within the provision of Freedom of Information Act and other applicable State and Federal statutes and regulations.
? Ability to work the allocated hours of the position and respond after hours as needed.
MINIMUM REQUIRED QUALIFICATIONS
• Bachelor’s Degree from an accredited college or university in Police Science, Criminal Justice, Business, Public Administration or closely related field; or equivalent training and experience in lieu of a formal academic degree as determined by the Chief of Police.
• A minimum of ten (10) years of law enforcement experience.
• A minimum of four (4) years of directly related, progressively responsible civilian, law enforcement, supervisory experience; a minimum of which are two (2) years at the rank of Lieutenant or higher.
• Must be a certified Police Officer in the State of North Carolina, or able to obtain Basic Law Enforcement Training (BLET) in-state certification.

PREFERRED QUALIFICATIONS
• Master’s degree from an accredited college or university in police science, criminal justice or closely related field; and command-level, management program completion through the North Carolina State University – Administrative Officers Management Program (AOMP), the Federal Bureau of Investigation - National Academy (FBI-NA), Police Executive Research Forum (PERF) Senior Management Institution for Policing, or equivalent program.
PHYSICAL AND WORK ENVIRONMENT
The physical and work environment characteristics described in this description are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions or as otherwise required by law. Employees needing reasonable accommodation should discuss the request with the employee’s supervisor.

• Work requires the occasional exertion of up to 50 pounds of force; work regularly requires sitting, frequently requires standing, speaking or hearing, using hands to finger, handle or feel and repetitive motions and occasionally requires walking, stooping, kneeling, crouching or crawling and reaching with hands and arms.
• Situations may require extreme physical ability to perform such activities as direct pursuit or wrestling with individuals.
• Work requires operating motor vehicles or equipment and observing general surrounding and activities. This may involve driving in inclement weather conditions.
• Work occasionally requires exposure to outdoor weather conditions.
• Work may require working in dangerous, life threatening situations.
• Work requires close vision, distance vision, ability to adjust focus, depth perception, color perception, night vision and peripheral vision.
• Vocal communication is required for expressing or exchanging ideas by means of the spoken word and conveying detailed or important instructions to others accurately, loudly or quickly.
• Hearing is required to perceive information at normal spoken word levels and to receive detailed information through oral communications and/or to make fine distinctions in sound.
• Work requires wearing specialized personal protective equipment.
• May be subject to exposure to blood/body fluids and infectious and communicable diseases.
• Work is primarily in an office setting, although periods of time may be in the field