Position Summary:

The Firewatch Manager is responsible for overseeing Firewatch (FW) operations to ensure all assigned posts are properly staffed, compliant with client and PMI requirements, and conducted in a safe, professional, and efficient manner. This role provides leadership, coordination, quality assurance, and direct communication with clients and site supervision while promoting a strong safety-conscious work environment.

Key Responsibilities

• Assign Firewatch personnel to established work areas and project duties.
• Ensure all Firewatch posts are fully accounted for and properly documented.
• Provide accurate information and obtain required signatures for all Firewatch posts.
• Communicate daily with clients and customers in a professional and positive manner.
• Conduct quality assurance checks, materials inventory, and oversee proper use of equipment.
• Communicate promptly with PMI and client supervision/management regarding any potential Firewatch violations or plant hazards.
• Comply with PMI and client supervision during investigations as required.
• Ensure staff receive proper orientation, initial training, and ongoing education.
• Provide leadership, guidance, and motivation to staff to maximize individual and team performance.
• Provide coaching and additional training to associates as required per site and company standards.
• Report findings, issues, and operational updates to the Account Supervisor and/or Manager.
• Maintain a sanitary, organized, and professional work environment.
• Demonstrate and promote PMI’s professional culture, values, and quality leadership standards.
• Promote and enforce a Safety Conscious Work Environment in accordance with PMI and client expectations.
• Participate in research, development, and implementation of improved methods and practices.
• Support additional reasonable requests from PMI and clients as needed.

Required Qualifications

• Ability to read, understand, and comply with client-specific Firewatch policies and site expectations.
• Ability to work rotating shifts, including days and nights.
• Physically capable of extensive walking, including climbing stairs.
• Ability to remain at a stationary post for extended periods while maintaining a high level of situational awareness.
• Working in extreme temperatures (cold/hot); exposed to loud noise for extended periods of time
• Must be able to pass a drug screen
• Must be able to pass a background check

Preferred Skills

• Strong communication and leadership skills
• Attention to detail and strong documentation practices
• Ability to manage personnel in a safety-critical environment
• Professional demeanor and customer-focused mindset

Equal Opportunity Employer

We are proud to be an Equal Opportunity Employer and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, or any other protected characteristic.

Recruitment Agencies

We do not accept unsolicited resumes from third-party recruiters or agencies in connection with this posting. Any resumes submitted without a signed agreement in place will be considered the property of the company and no fees will be paid.

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