Service Manager in Oklahoma City, Oklahoma at Banner Fire Equipment, Inc.

At Banner Fire Equipment, we’ve supported firefighters across the Midwest for over 40 years with best-in-class fire and rescue apparatus, gear, and tools. Built on trust, performance, and long-term relationships, we are committed to equipping first responders with the tools they need to protect lives and communities.

Join Our Team
We’re seeking a driven, dependable Service Manager to lead our Oklahoma City, OK service department and ensure exceptional service delivery for fire and rescue equipment.

If you’re a hands-on leader with strong customer service skills and experience managing teams, improving workflows, and solving technical challenges, we’d love to hear from you.

Our Team & Values
We are guided by a Relentless Pursuit to Serve, supporting first responders with trusted equipment, expertise, and partnership.

Our core values: Genuine, Good Partner, Dependable, Curious.

Why You’ll Love This Role

As the Service Manager, you’ll:

Lead and oversee day-to-day operations of the service department to ensure efficiency and productivityBuild strong relationships with fire departments, ensuring proactive communication and outstanding customer satisfactionManage and develop a team of service technicians, including scheduling, training, and performance coachingCoordinate workflow, monitor open work orders, and ensure timely and high-quality job completionProvide technical guidance and troubleshooting support for complex repair issuesReview work orders and invoices for accuracy and quality prior to billingMonitor departmental performance metrics and contribute to financial and operational goalsFoster a culture of safety, accountability, and continuous improvement within the team