Housekeeping Supervisor — Bilingual (English / Spanish) Luxury Hotel | Baltimore, MD

Position Overview

Our client, a luxury hotel in Baltimore, MD, is seeking a polished and driven Housekeeping Supervisor to lead day-to-day housekeeping operations across the property. This is a hands-on leadership role for someone who sets the standard for cleanliness, holds the team accountable, and ensures every guest-facing space reflects the caliber of a luxury experience.

You will oversee and coordinate the housekeeping team, conduct inspections, manage inventory and supply levels, and serve as the primary point of contact between staff and hotel management. Bilingual fluency in English and Spanish is required to effectively lead a diverse team and maintain clear communication across all levels of the operation.

Key Responsibilities

Team Leadership & Operations

Supervise, train, and schedule housekeeping staff across all shifts, ensuring adequate coverage for guest rooms, public areas, and back-of-house spaces.
Conduct daily pre-shift briefings, assign room and area assignments, and set clear expectations for quality and timing.
Perform routine and spot inspections of guest rooms, hallways, lobbies, restrooms, elevators, stairways, locker rooms, and all common areas to ensure luxury cleanliness standards are consistently met.
Coach and develop team members on proper cleaning techniques, chemical safety, equipment use, and guest interaction protocols.
Facility Standards & Quality Control

Ensure all rooms are serviced to brand standards, including bed-making, linen replenishment, bathroom detailing, dusting, vacuuming, and restocking of guest amenities.
Oversee deep-cleaning schedules for carpets, upholstered furniture, draperies, windows, walls, ceilings, and woodwork, coordinating the use of vacuum cleaners, shampooers, and specialty equipment.
Monitor the condition of driveways, garages, pool areas, and exterior common spaces, directing staff to remove debris and maintain curb appeal.
Ensure draperies, window treatments, and blinds are properly hung, cleaned, and maintained.
Inventory, Supplies & Logistics

Manage par levels for linens, towels, toiletries, cleaning supplies, drinking glasses, writing materials, and all guest-facing amenities.
Ensure housekeeping carts are properly stocked, organized, and clean at the start and end of each shift.
Sort, count, and inspect clean linens; oversee proper storage in linen closets and coordinate laundry operations as needed.
Track supply usage and coordinate timely reorders with purchasing or management.
Communication & Reporting

Serve as the bilingual liaison between housekeeping staff and hotel management, ensuring directives, feedback, and policy updates are clearly communicated in both English and Spanish.
Document and report any property damage, maintenance issues, theft, safety hazards, or guest lost-and-found items to the appropriate department.
Enforce health, safety, and sanitation standards across the department and ensure compliance with hotel and regulatory protocols.
Manage waste disposal operations, ensuring proper handling and transport of trash and recyclables.
Qualifications & Requirements

Minimum 2 years of housekeeping experience in a hotel or hospitality environment, with at least 1 year in a supervisory or lead role.
Bilingual fluency in English and Spanish (spoken and written) is required.
Demonstrated ability to lead, motivate, and hold a team accountable while maintaining a positive work environment.
Strong knowledge of luxury housekeeping standards, cleaning protocols, chemical safety, and equipment operation.
Excellent prioritization, time management, and organizational skills with the ability to manage competing demands.
Professional demeanor with strong attention to detail, a sense of urgency, and a guest-first mentality.
Ability to work independently, stay self-motivated, and adapt to shifting priorities in a fast-paced environment.
Comfortable with physical demands including standing, walking, bending, and lifting throughout a full shift.
Schedule & Physical Requirements

This is an on-site position requiring flexibility to work weekends, holidays, and varied shifts as business demands. The role involves extended periods of standing, walking, bending, reaching, and lifting up to 25 lbs. Candidates must be comfortable working in a physically active environment across multiple floors and areas of the property.