Job Title: Regional Manager
Location: Carmel, IN 46032
Employer: Marquis Commercial Solutions
Position Type: Full-Time; Hourly, Non-Exempt. Starting Pay: $17.00/hour
Shift: Monday through Friday; 5:00pm - 10:00pm
Reports To: VP of Operations

A Regional Manager oversees multiple locations in a specific region to ensure efficient operations that meet both client and company expectations. They build and maintain client relationships, manage equipment and employees, communicate with upper management, and lead a team of building supervisors. The role is critical to ensuring smooth operations and high-quality service for clients.

Key Responsibilities:

• Oversee daily operations to ensure all procedures and tasks are being correctly followed by Supervisors and Account Associates across multiple accounts/buildings
• Supervise and manage a team of employees at multiple locations to ensure all cleaning tasks are done on time and to the required standards, while maintaining a clean, safe, and friendly working environment for all team members
• Maintain high levels of customer relations by regularly checking in with property management and ensuring adherence to cleaning specifications agreed upon with clients
• Receive and respond to inquiries and complaints from property management and provide information to managers on key issues
• Communicate holiday schedules with property managers to determine building access and operational needs; ensure necessary work coverage on holidays and effectively communicate the holiday schedule to employees
• Receive and respond to inquiries and complaints from property management and clients promptly and professionally
• Conduct nightly inspections of accounts to ensure cleaning specifications are met and buildings are securely locked
• Manage employee time and attendance through Paylocity, ensuring accuracy and addressing any missed punches; record time off as necessary
• Train staff on the use of cleaning equipment, chemical usage, job responsibilities, and building procedures; provide ongoing training and support to current staff
• Follow all health and safety regulations, including proper use of personal protective equipment (PPE)
• Assist with conflict resolution and disciplinary actions for team members as needed
• Ensure all assigned equipment is maintained in proper working condition
• Manage inventory and product stock; order new paper and chemical products in a timely manner to ensure adequate supplies
• Handle all maintenance or safety issues reported by Building Supervisors and other employees
• Ensure energy saving practices are followed and procedures for locking and unlocking buildings are followed
• Ensure the building is kept safe from hazards such as slippery floors or blocked exit routes
• Verify that the team is maintaining the Janitor's space in a neat and clean condition and maintain cleaning equipment in proper working condition
• Adapt to changing policies, procedures, and/or duties as directed by management

• Experience:
  • Previous custodial or janitorial experience is preferred but not required
  • Ability to follow instructions and work independently or as part of a team
• Skills:
  • Ability to work efficiently and prioritize tasks
  • Strong attention to detail and cleanliness
  • Ability to lift and move objects up to 50 lbs
  • Basic knowledge of cleaning chemicals and safety procedures
  • Bilingual in Spanish and English preferred
• Physical Requirements:
  • Ability to stand, walk, bend, and lift for extended periods
  • Ability to work in a variety of environments, including indoors and outdoors (weather permitting)
  • Capable of using cleaning equipment such as vacuums, buffers, and floor scrubbers
• Other Requirements:
  • Medical Office Buildings require additional training and vaccinations at no cost to the employee
  • Reliable transportation to and from the job site
  • Ability to pass a background check and drug screening (if required by the client)
  • Must be punctual, dependable, and maintain a positive attitude.

• Schedule: This position requires some flexibility to ensure cleaning tasks are fulfilled for the building.
• Uniform: Company shirts and any required PPE (personal protective equipment) will be provided. Additional Marquis shirts/sweatshirts will be available for purchase at an additional cost.
• Training: On-the-job training will be provided to ensure proper use of cleaning equipment and chemicals.

Marquis Commercial Solutions is an equal opportunity employer and is committed to fostering a diverse, inclusive, and respectful workplace. We do not discriminate based on race, color, gender, sexual orientation, age, religion, national origin, disability, or any other legally protected characteristic.