General Summary

The Crew Chief consistently keeps our Brand promises, helps inspire teams and delivers great results. They understand the importance of providing an engaging environment for restaurant teams and the guest. A Crew Chief helps the shift run smoothly by taking care of their restaurant teams and guests and delivering operational excellence.

Essential Duties and Responsibilities

• Coaches, trains and develops team members around processes and procedures at each station including Limited Time Offers (LTO).
• Actively participates in team huddles offering great ideas.
• Consistently thanks the team and celebrates success.
• Serves as a role model and coaches Brand service behaviors.
• Fixes bottlenecks, calls chicken drops and monitors Speed of Service.
• Makes sure the restaurant is welcoming and clean.
• Spends time with the guests in the dining room doing table touches throughout the shift.
• Supports the team to resolve guest concerns quickly.
• Ensures product quality and all standards are met on their shift.
• Provides ideas to the Restaurant General Manager to improve guest metrics and feedback.
• Leads each shift by delegating duties, assigning tasks, and following up with all team members.
• Must be proficient in each area of the restaurant to assist when necessary.
• Uses shift tools and routines to ensure Quality, Service and Cleanliness Standards (QSC) are met.
• Ensures accuracy of inventory, waste tracking, and HACCP Logs.
• Reviews and approves invoices and inter-store transfers (ISTs).
• Checks people charts and production planning and makes necessary adjustments.
• Follows through with action plans for Employee Engagement, Voice of the Guest and Operational Assessments during the shift.

Knowledge, Skills, and Abilities:

• Excellent guest service skills required.
• Ability to work in a fast-paced environment and performs with a sense of urgency.
• Ability to communicate effectively with guests and team members.
• Ability to resolve issues in compliance with Popeyes standards.
• Must have a friendly and courteous demeanor.
• Is a team player
• Must have reliable transportation.
• Must be able to take direction and feedback professionally as well as delegate responsibilities.
• Able to work days, nights, weekends, and holidays.
• Treats all team members and guests with respect, dignity, integrity, and sensitivity.
• Provides a safe working environment by complying with safety rules and reporting potential hazards.

Physical Demands of the Job

• Must be able to lift up to 50 pounds of force frequently to move objects.
• Ability to carry products/boxes and miscellaneous weighing no more than 50 pounds.
• Consistently handles product preparation.
• Ability to kneel to utilize proper lifting procedures and to open safe.
• Consistently lifts for product preparation, stocking, and inventory.
• Consistently push to open and close door to store and storage shed as well as cooler and freezers.
• Requires the ability to speak, read and comprehend instructions, short correspondence and policy documents, as well as converse comfortably with customers.
• Frequently stoops to pick up supplies and trash.
• Ability to work standing and walk for 8 hours or more per day.
• Consistently sees during all activities.

Education and Experience

• High school diploma or the equivalent (GED) preferred
• Previous restaurant experience preferred.

Assignment of Duties

NOTHING IN THIS JOB DESCRIPTION RESTRICTS MANAGEMENT'S RIGHT TO ASSIGN OR REASSIGN DUTIES AND RESPONSIBILITIES TO THE JOB AT ANY TIME.