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CIVILIAN DISPATCHER

The top step for this position is currently $68,198.36, PLUS, an excellent benefits package! The position will receive a 5% COLA in July 2025 and a 3% COLA in July 2026, bringing the top step to $73,756.52.

The City of Baldwin Park offers an excellent benefits package with monthly health benefits contributions, bilingual pay, training pay, certificate pay, longevity pay, education pay, tuition reimbursement, and MUCH more!

Civilian Dispatchers are required to work holidays and weekends, as well as evenings, night, and early morning shifts. Dispatchers will work 12.5-hour shifts plus one 10-hour payback schedule once a month. Shift rotation occurs every three (3) months (day shift to night shift or vice versa), based on seniority.

** Applications without a valid typing certificate will not be considered. Please ensure that you attach a typing certificate to your application, as indicated in the minimum qualifications section. **

This is a continuous recruitment and may close at any time with or without prior notice.

THE POSITION
Under general supervision from the Civilian Dispatch Supervisor, the Civilian Dispatcher will have the ability to receive and transmit routine and emergency telephone and voice radio messages and to dispatch required law enforcement personnel and equipment.

RESPONSIBILITIES/DUTIES

The incumbent will be responsible for various tasks including but not limited to:

Receive incoming emergency and police business telephone and voice radio calls;
Compile data and maintain records of emergency recorded, equipment and personnel dispatched;
Send and receive information using a computer data terminal; Keep radio contact with units on assignments;
May type a variety of information relating to law enforcement activities as permitted;
May perform clerical tasks such as filing, record-keeping, typing, computer entry and compilation of data.

KNOWLEDGE, SKILLS & ABILITIES

Employee may be requested to attend training course during course of employment.
Working knowledge of modern practices and techniques of law enforcement, patrol, investigation, public relations and report writing.
Knowledge of Vehicle and Penal Codes, laws of arrest, rules of evidence, and court procedures.
Ability to communicate clearly and concisely, both orally and in writing.
Ability to think clearly and act quickly in emergency situations.
Ability to make accurate and factual observations, draw logical conclusions and make proper recommendations.
Deal constructively with conflict and develop effective resolutions.

EDUCATION, TRAINING, AND EXPERIENCE GUIDELINES

One year of experience involving public contact, preferably requiring the use of radio communications equipment.
Education equivalent to graduation from High School or GED Equivalent.
Typing proficiency at 35 net wpm.
Possession of a POST Public Safety Dispatcher Certificate is highly desirable.

TYPING CERTIFICATE REQUIREMENTS (Must be submitted with application):

Typing Certificates must be a 5-minute timed typing certificate noting a net typing speed (after errors) of 35 wpm or more. This certificate must be dated within one (1) year of the application date and issued by an accredited school, agency, facility, or institution. ONLINE TYPING TESTS WILL NOT BE ACCEPTED. Emailed test results from typing test websites will not be accepted. Certificates must contain the following:

Name of official emblem of the entity that administered the exam.
Name of applicant.
Number of corrected (net) words per minute typed during a 5-minute timed test.
Date of certificate – cannot be more than one (1) year as of the date of application submission.
Signature and title of person verifying the typing test.
Address and telephone number of the entity administering the exam.

Adult schools, community colleges, and temporary employment service agencies provide typing certificates for a fee. The City does not reimburse for costs associated with obtaining a typing certificate. It is the applicant's responsibility to find a location that offers acceptable typing tests/certificates.

SELECTION PROCESS:

Completed application materials will be reviewed and those whose qualifications best meet or exceed the requirements of the position and appear to best meet the needs of the City, will be invited to participate in the selection process. Candidates must be specific and complete in describing their qualifications for the position. Failure to state all pertinent information may lead to elimination from consideration. Applications must be submitted online. If you submit multiple applications, only the most recent application will be considered. Copies of required certifications must be submitted with the application. Stating "see resume" is not an acceptable substitution for a completed application. Application materials will be screened in relation to the criteria outlined in the job announcement. Possession of the minimum qualifications does not ensure continuing in the recruitment process. The selection process may include a written examination, a panel interview and other testing processes designated to predict successful job performance. It is the applicant's responsibility to notify Human Resources of any changes to their contact information.

WRITTEN EXAM: (PASS/FAIL)

The City of Baldwin Park administers the California POST Entry-Level Dispatcher Selection Test Battery. An examinee guide can be found using the following link: Public Safety Dispatcher Entry-Level Test Battery Applicant FAQs

The City of Baldwin Park will accept scores from other agencies dated within one year (365 days) from the date the application is submitted. The passing T-Score for the City of Baldwin Park is set at 45. Candidates who have taken the POST Entry-Level Dispatcher Selection Test Battery examination at another agency and have received a T-Score of 45 or higher within one year (365 days) from the date application is submitted, may attach a copy of their test score results on agency letterhead, for consideration. All scores and certificates are subject to verification.

POST regulations prohibit examinees from taking this exam more than one time in any 30-day calendar period from any exam site in the State of California. Be advised that if you make multiple attempts to take this exam within a 30-day calendar period, POST will invalidate your exam.

WAIVER FROM WRITTEN EXAMINATION
Candidates who are currently employed as a Police Dispatcher with a minimum of one (1) year of full-time service or possess a current POST Public Safety Dispatcher Basic Certificate (or higher) will be waived from the written exam requirement.

ORAL BOARD INTERVIEW: (Weighted 100%)

Candidates who successfully pass the written test will be invited to a panel interview. Dates will be determined in the future for the panel interview. Applicants who successfully pass the interview will be placed on the employment eligibility list.

BACKGROUND

Candidates will be required to successfully complete a pre-employment physical and will be required to pass a thorough background investigation, polygraph examination, and psychological evaluation, as part of the recruitment and selection process. Candidates who do not pass any portion of the above processes, will be disqualified and removed from the eligibility list.

REASONABLE ACCOMODATION

The City of Baldwin Park is committed to providing reasonable accommodation to applicants as required by the Americans with Disabilities Act (ADA) and Fair Employment and Housing Act (FEHA). Individuals with qualified disabilities who need reasonable accommodation during the selection process must specify the accommodations needed, in writing, at the time when the employment application is submitted.

LEGAL RIGHT TO WORK IN THE UNITED STATES

The Immigration Reform and Control Act of 1986 requires all new hire employees to submit verification of the legal right to work in the United States within three (3) business days beginning with the first day of work. The City is legally prohibited from employing anyone who cannot provide such verification or documentation. The City of Baldwin Park utilizes E-Verify and new employees must provide documentation to establish both identity and work authorization.

PROVISIONS
The provisions of this job announcement do not constitute a contract, expressed or implied, and any provision contained in this job announcement may be modified or revoked without notice.

City of Baldwin Park

(626) 960-4011

"The City of Baldwin Park is an Equal Opportunity Employer"

Please contact NEOGOV applicant support at (855) 524-5627 for any technical issues when creating an account or submitting an application. Applicant Support Hours: Monday through Friday, 6am – 5pm PST.

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