Join our Vienna Team! The Town of Vienna is a vibrant community in Fairfax County, about 15 miles west of Washington, DC.

The Revenue Manager is responsible for the oversight and management of the Town’s revenue operations, including utility billing, real estate tax billing, business license administration, cashiering, and delinquent collections. This leadership role ensures the accuracy and integrity of revenue collection, customer account maintenance, payment processor relations management, and internal controls.

The position supervises multiple technical and customer-facing staff, provides mid-level management support, and serves as the primary point of escalation for customer inquiries. The Revenue Manager works closely with Finance leadership and accounting personnel to maintain financial compliance, transparency, and operational efficiency.

This is an Exempt position
The functions listed below are those that represent the majority of the time spent working in this class. Management may assign additional functions related to the type of work of the class as necessary.

Essential Functions:

Revenue Management & Supervision

• Supervises daily operations of utility billing, business licensing, cashiering, real estate tax billing, and other revenue-generating functions.
• Manages the end to end billing, collection, reporting, and reconciliation lifecycle for real estate taxes, including Public Service Corporation accounts.
• Manages the billing, collection, and reconciliation for other revenue streams as designated (e.g., business license, meals tax, miscellaneous billing); oversees delinquent account processes for all assigned revenue types.
• Coordinates and supervises the processing of real estate ownership changes, property tax exemptions, tax relief adjustments, and revitalization tax credits.
• Reconciles Fairfax County assessment data with the Town’s financial system; ensures proper upload, conversion, and integrity of tax data for all parcels.
• Uploads payment data from mortgage companies and tax services; verifies large-batch payments and coordinates refunds, abatements, and supplements as necessary.

Cash Management

• Manages Town cash handling functions in coordination with the Deputy and Director of Finance; develops and implements policies and procedures to ensure internal controls, secure handling, and audit readiness.
• Oversees all cashiering operations, including front counter support, cash drawer audits, and reconciliation of deposits.
• Coordinates within the Finance staff and other Departments to understand cash needs and receipt of unique revenue activities.
• Analyzes cash positions and makes investment recommendations for excess funds based on cash inflow, needs, and the Town’s investment policy.
• Manages banking, billing, and payment processor relationships and services; ensures access to services, and monitors fees and performance. Research and recommends service provider improvements or changes.

Leadership & Customer Service

• Provides direct supervision, training, and performance evaluation for assigned staff; promotes professional development and process improvement.
• Acts as the primary point of contact for escalated customer issues related to billing, payments, and account disputes; resolves concerns in a responsive and professional manner.
• Implements and maintains high standards for resident service, ensuring that finance personnel are equipped to serve as effective front-line representatives of the Town.
• Directly assist in staff responsibilities when necessary;

Collaboration & Compliance

• Collaborates with accounting team to ensure proper system configuration, reporting integrity, and general ledger integration for all revenue accounts.
• Supports preparation of financial reports, audit workpapers, and departmental performance metrics.
• Ensures compliance with applicable local, state, and federal laws, including those governing taxation, utility billing, and delinquent collections.
• Ensures personal data used for revenue collections is protected and secure with guidance from Information Technology and in accordance with state and local data retention regulations.
• Assists in the development of financial policies and the Town’s annual revenue forecasts.
  
  

Additional Duties:

• Assists with system testing, upgrades, and configuration for revenue and billing modules.
• Creates and posts miscellaneous invoices and maintains customer records for non-tax revenue sources.
• Prepares delinquent account reports; supports and manages third-party collections or legal referrals.
• Prepares journal entries and statistical reports; supports the annual audit process.
• Performs related duties as assigned.

Responsibilities, Requirements and Impacts

Data Responsibility:
Data Responsibility refers to information, knowledge, and conceptions obtained by observation, investigation, interpretation, visualization, and mental creation. Data are intangible and include numbers, words, symbols, ideas, concepts, and oral verbalizations.
Gathers, organizes, analyzes, examines or evaluates data or information and may prescribe action based on these data or information.

People Responsibility:
People include co-workers, workers in other areas or agencies and the general public.
Provides information, guidance or assistance to people that directly facilitates task accomplishment; may give instructions or assignments to helpers or assistants.

Asset Responsibility:
Assets responsibility refers to the responsibility for achieving economies or preventing loss within the organization.
Requires responsibility and opportunity for achieving moderate economies and/or preventing moderate losses through the management of a small division; handles supplies of high value or moderate amounts of money consistent with the operation of a small division.

Mathematical Requirements:
Mathematics requires the use of symbols, numbers and formulas to solve mathematical problems.
Uses mathematics involving the practical application of fractions, percentages, ratios and proportions; or measurements, logarithmic, or geometric construction; may use algebraic solutions of equations and inequalities; descriptive statistics; deductive geometry, plane and solid, and rectangular coordinates; mathematical and classifications or schemes.

Communications Requirements:
Communications involves the ability to read, write, and speak.
Reads journals, manuals and professional publications; speaks informally to groups of co-workers, staff in other organizational agencies, general public, people in other organizations and presents training; composes original reports, training and other written materials, using proper language, punctuation, grammar and style.

Judgment Requirements:
Judgment requirements refer to the frequency and complexity of judgments and decisions given the stability of the work environments, the nature and type of guidance, and the breadth of impact of the judgments and decisions.
Responsible for the actions of others, requiring development of procedures and constant decisions affecting subordinate workers, crime victims, patients, customers, clients or others in the general public; works in a very fluid environment with guidelines, but significant variation.

Complexity of Work:
Complexity addresses the analysis, initiative, ingenuity, concentration and creativity, required by the job and the presence of any unusual pressures present in the job.
Performs skilled work involving rules/systems with almost constant problem solving; requires normal attention with short periods of concentration for accurate results and occasional exposure to unusual pressure.

Impact of Errors:
Impact of errors refers to consequences such as damage to equipment and property, loss of data, exposure of the organization to legal liability, and injury or death for individuals.
The impact of errors is moderately serious – affects work unit and may affect other units or citizens.

Physical Demands:
Physical demands refer to the requirements for physical exertion and coordination of limb and body movement.
Performs sedentary work that involves walking or standing some of the time and involves exerting up to 10 pounds of force on a regular and recurring basis or sustained keyboard operations.

Equipment Usage:
Equipment usage involves responsibility for materials, machines, tools, equipment, work aids, and products.
Handles or uses machines, tools, equipment or work aids involving moderate latitude for judgment regarding attainment of a standard or in selecting appropriate items.

Unavoidable Hazards:
Unavoidable hazards refer to the job conditions that may lead to injury or health hazards even though precautions have been taken.
None.

Safety of Others:
Safety of others refers to the level of responsibility for the safety of others, either inherent in the job or to ensure the safety of the general public.
Requires no responsibility for the safety and health of others.
Bachelor’s degree from an accredited college or university in Business Administration, Accounting, Finance, Public Administration, or a closely related field is required.

A minimum of five (5) years of progressively responsible experience in revenue administration, finance, or related operations is required.

At least two (2) years of supervisory experience in a financial or customer service environment is required.

Experience with real estate tax billing, utility billing, or municipal revenue systems is strongly preferred.

Familiarity with cash management, banking operations, and public investment practices is desirable.

Proficiency with ERP systems and Microsoft Excel is preferred.

Strong communication, analytical, and organizational skills, with a proven ability to manage complex processes and build staff capacity.
The Town of Vienna is an Equal Opportunity Employer. ADA requires the Town of Vienna to provide reasonable accommodations to qualified persons with disabilities. Prospective and current employees are encouraged to discuss ADA accommodations with management.