Job Summary

Vision Bank is currently looking for a qualified candidate to fill the role of Personal Banker I. This candidate will provide excellent service to customers in a professional and friendly manner, develop expertise with Vision Bank products and services, accurately and efficiently process customer transactions, and fully comply with company and industry policies and regulations. This is an exciting opportunity for the right candidate to work in a dynamic and fast-paced environment with a competitive salary and benefits package.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

What You Can Expect

You will deliver exceptional experiences to build, expand, and retain long-term customer relationships with individuals and small business customers. You will make a difference in our customers’ lives by meeting their needs and offering them the best products and services to reach their financial goals.

You will join a team that will support you, cheer you on, and celebrate your success. Your leadership team will help you as you continue learning new things. Vision Bank will provide you with the tools and resources you need to be successful. As a Personal Banker at Vision Bank you will be expected to work hard at being part of a team, always exhibit a positive attitude, and be open to new challenges each and every day.

A Personal Banker role will start you on a path to a great career at the bank. Many of our leaders have advanced their careers through internal mobility. Doors may open to you as you collaborate with partners across the bank in various lines of business.

How You’ll Spend Your Time

• You will perform efficient transactions, develop relationships with customers, and identify opportunities to help customers meet their financial goals.
• You will prioritize customer demands and time sensitive requests while providing excellent customer service.
• You will collaborate with multiple lines of business to meet our customers’ needs.
• You will be expected to have in depth knowledge of all banking products and services along with company systems. Adhering to bank policies, compliance, and regulations is critical.
• You will continually learn by being exposed to different financial situations and working with other teams throughout Vision Bank.

Required Skills and Abilities:

Technical Expertise: You'll be switching back and forth between applications and educating customers on our banking technology, so we'd like you to have excellent computer skills and a tremendous technical aptitude to learn systems quickly. You need to know basic math skills; however, much of our work is automated.

Communication: You will have interactions with both customers and bank employees daily that require you to show empathy and be conscientious of your own emotions and those of others.

Detail-Oriented: A major part of this role will be adhering to bank standards and recognizing when situations need to be escalated to your supervisor or a member of management. The environment you’ll be working in is often fast-paced so doing the job right the first time, following-up, following-through, and ensuring accuracy are vital to this role.

Education and Experience:

Must have a high school diploma or equivalent. A minimum of 1-2 years’ experience in customer service and/or handling cash is preferred.