Product Analyst
Reports to: Head of ProductFLSA Status: Exempt
About Us:
We have been recognized as one of Built In Chicago’s Best Startups to Work for in 2026!
Aeropay is a financial technology company modernizing money movement with pay by bank solutions. Headquartered in Chicago and backed by leading investors, Aeropay enables businesses to accept compliant, cashless payments through direct bank-to-bank (ACH) transfers, eliminating card fees and outdated payment rails. Powering online checkouts, in-store transactions and embedded payments, Aeropay’s flexible APIs and integrations are built on a secure and scalable infrastructure with compliance at the core. In industries where risk mitigation and user experience matter most, our platform gives our partners a faster, safer and more intuitive way to pay.
Aeropay is redefining what it means to pay—and get paid—by bank.
Position Overview:
The Product Analyst is the analytical engine behind Aeropay's product decisions, running experiments and digging into user and merchant data to understand how people move through our platform. This role plays a crucial part in shaping the roadmap, from defining KPIs with product managers to uncovering where the user experience breaks down and recommending fixes. We're looking for a detail-oriented, curious thinker who's as comfortable in SQL and dashboards as they are translating findings into clear, actionable recommendations.
Key Responsibilities:
Experimentation:

• Validate hypotheses by setting up controlled A/B experiments to see how users respond to new features or UI changes

Funnel & Cohort Analysis:

• Monitor the entire user journey from acquisition through activation and retention, surfacing trends across cohorts

User Behavior Deep Dives:

• Analyze qualitative and quantitative data to identify obstacles to the user experience

KPI Definition:

• Collaborate with product managers to define, track and report on performance metrics

Merchant Data Analysis:

• Analyze merchant data and recommend solutions to improve merchant outcomes and platform performance

Executive & Cross-Functional Presentation:

• Present findings, experiment results and recommendations to internal teams and executive stakeholders in a clear, digestible way, connecting the data back to business impact

Qualifications:

• 1-3 years of experience in a product analytics or related role
• Proven, hands-on experience querying user event logs and extracting product data
• Experience with BI tools such as Tableau, Looker and/or Metabase to build dashboards and share insights with cross-functional teams
• Solid understanding of hypothesis testing, statistical significance and sampling bias to interpret experiments accurately
• Deep understanding of user experience and the ability to connect raw data with real-world user needs
• Strong communication skills, with the ability to translate data into clear, actionable recommendations and confidently present findings to internal teams and executive stakeholders

Working Location, Compensation & Benefits:

• This role is expected to be in office at Aeropay’s downtown Chicago HQ weekly from Monday through Thursday
• Salary Range: $65K - $80K base salary (DOE)
• Benefits Offered:
  • Comprehensive Medical, Dental & Vision Coverage
  • Maternity/Paternity Leave
  • 401(k) Employer Match
  • Flexible PTO

NOTE: This job description is not intended to be all-inclusive. Employees may perform other related duties as negotiated to meet the ongoing needs of the organization.
Aeropay is an equal opportunity employer and is committed to providing a workplace free from harassment and discrimination. We celebrate the unique differences of our employees because that is what drives curiosity, innovation and the overall success of our business. We do not discriminate on the basis of race, religion, national origin, gender, sexual orientation, gender identity or expression, age, marital status, veteran status, disability status, parental status, genetic history, political affiliation or any other status protected by the laws or regulations in the locations in which we operate.
CompensationThe base pay range for this role is $65,000 – $80,000 per year.