The Patient Assistance Counselor (PAC) plays a crucial role in interviewing and verifying insurance benefits for uninsured and underinsured patients, as well as following up on referrals to assess and address patient and member needs. This position involves carefully reviewing financial and medication assistance applications to ensure compliance with grant and other program funding requirements. Additionally, the Patient Assistance Counselor maintains a comprehensive understanding of healthcare coverage options available through local, state, and federal programs. They actively engage in outreach and enrollment efforts to connect patients with these essential resources, ensuring that individuals receive the support they need to effectively understand their healthcare options and benefits.

JOB QUALIFICATIONS

EDUCATION

For positions requiring education beyond a high school diploma or equivalent, educational qualifications must be from an institution whose accreditation is recognized by the Council for Higher Education and Accreditation.

Minimum Required: High school diploma or equivalent.

Preferred/Optional: Proficient understanding of medical and dental terminology, demonstrating the ability to effectively communicate and comprehend related concepts.

EXPERIENCE

Minimum Required: One year experience in medical business office, insurance, or healthcare setting, or comparable experience.

Preferred/Optional: Two years’ experience in medical business office, insurance, or healthcare setting, or comparable experience.

CERTIFICATIONS/LICENSES

The following licensure(s), certification(s), registration(s), etc., are required for this position. Licenses with restrictions are subject to review to determine if restrictions are substantially related to the position.

Minimum Required: For positions hired within the FHC dental centers:

1. Basic Life Support (BLS) certification awarded by the American Heart Association (AHA) within three months of hire.
   • Certified Application Counselor (CAC) designation through the Centers for Medicare and Medicaid Services within three months from the start of the first CAC training period, offered after hire. Employees hired less than three months before the start of the CAC training period may defer their attendance and certification exam until the following year.
   • Employees have a maximum of three attempts to pass the CAC exam within three months of completing CAC training. Failure to pass the exam will result in termination from the position, though exceptions may be considered for extenuating circumstances.

Preferred/Optional: None

Equal Opportunity Employer