Provide expert technical design assistance to customers, ensuring optimal solutions and support for their projects.

Essential Duties and Responsibilities:

• Technical Support:
  1. Identify the best product solution for projects
  2. Advice on installation recommendations and procedures
  3. Provide hydraulic information and advice; help solve on-site problems
• Database Management:
  1. Maintain Technical Services Information database (Dynamics)
  2. supply requirements and file maintenance
  3. Identify areas of improvement and discuss with Department Manager
• Design Services:
  1. Provide design services
  2. Submittal Packages including plan drawings, details, product information, and written specifications
  3. Material take-offs based on project plan set and ACO drawing sets
  4. Technical calculations for product specification
  5. Provide materials list for distributors customer service departments
• Project Coordination:
  1. Gather, verify and communicate information on projects to the appropriate personnel
• Collaboration:
  1. Works closely with Inside Sales Representatives and Area Sales Managers to ensure customer satisfaction and problem resolution
  2. Ability to work independently and with a team

Competencies:

Education and Experience:

• Educational Background:
  • Bachelor’s or Associates Degree in Civil Engineering Technology or Drafting or education combined with experience that provides comparable knowledge, skills, and abilities.
• Professional Experience:
  • Minimum 2 years’ experience in the civil design profession
  • Project experience specifying manufactured stormwater products preferred

Essential Skills and Qualifications

To excel in this role, candidates must demonstrate proficiency in each essential duty. The following qualifications represent the level of knowledge, skill, and/or ability required:

• Document Interpretation: Ability to read and interpret civil engineering construction documents is paramount
• Comprehension: Capacity to read and understand simple instructions, short correspondence, and memos
• Technical Writing: Competence in writing technical correspondence
• Presentation Skills: Aptitude for effectively presenting information in one-on-one and small group settings to customers, clients, and colleagues
• Problem-Solving: Ability to apply common sense understanding to follow instructions in written, oral, or diagram form
• Software Proficiency:
  • Skilled in using AutoCAD 2021 or higher
  • Proficient in Adobe Acrobat Pro
  • Competence in MS Office Suite of Products
• Technical Analysis: Ability to read, analyze, and interpret general technical or governmental procedures

Benefits

• Medical & Dental
• Company paid - Vision, Life Insurance, Short-Term, & Long-Term Disability
• 401(k) Match
• HSA & FSA

Physical Demands and Work Environment

• Mobility: Occasionally required to stand or walk
• Seated Work: Primarily required to sit and work at a computer for extended periods
• Dexterity: Consistently required to utilize hand and finger dexterity
• Communication: Frequently required to talk or hear
• Lifting: Occasionally required to lift and/or move up to 25 pounds