Miriam's Kitchen | Washington, D.C. | Reports to: Operations Manager | FLSA Status: Non-Exempt | Shifts: Various | Hourly Rate: $23-$25 | Multiple Openings Available

ABOUT MIRIAM'S KITCHEN

Miriam's Kitchen (MK) is a mission-driven nonprofit working to end chronic homelessness in Washington, D.C. through meaningful relationships, high-quality meals, and holistic support services. We advocate for permanent supportive housing as a long-term solution while meeting immediate needs through nourishing meals and high-quality social services for individuals experiencing chronic homelessness.

POSITION SUMMARY

The Bridge Housing program is a non-congregate bridge housing program that opened in September 2025. Its primary goal is to help residents exit to permanent housing within 3–6 months. The program serves up to 190 residents at full capacity in semi-private, dormitory-style rooms, is open 24/7, and serves adults of all genders. Target populations include individuals matched to a permanent housing resource and those who cannot be adequately served by existing low-barrier shelters. All residents must be referred through city systems.

The Resident Assistant is an essential member of an interdisciplinary team dedicated to advocating for and supporting residents of E Street. This role ensures the safety of the building, enforces program rules, serves as part of the emergency response team, and maintains close communication with case managers to ensure residents receive the services they need.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Resident Support & Engagement

• Develop positive rapport with each resident through routine contact and communication.
• Provide roving coverage throughout the facility.
• Respond to immediate client needs, help de-escalate crisis situations, help resolve conflicts, and enforce program rules.
• Conduct room inspections per program rules to ensure cleanliness.

Care Coordination & Documentation

• Provide support by completing care coordination tasks such as service referrals and residency forms.
• Assist in the implementation of case plans and document client interactions in HMIS.
• Work with the case management team to ensure all required service delivery is documented and to identify strengths and areas for improvement in data entry and quality.

Incident Reporting & Compliance

• Immediately report serious incidents, allegations, and sensitive program information to the Operations Manager.
• Complete incident reports accurately and in a timely manner.
• Adhere to all agency policies and procedures.

Teamwork & Professional Development

• Participate in program team meetings, staff meetings, and supervision meetings as required.
• Build and maintain quality working relationships with colleagues and internal and external stakeholders.
• Participate in program quality improvement activities to enhance policies, procedures, and client and program outcomes.
• Attend all required trainings per contract requirements.
• Perform other duties as assigned.

QUALIFICATIONS

Knowledge, Skills & Abilities

• Familiarity with the homeless services and housing landscape in Washington, D.C.
• Understanding of the structural and systemic causes of homelessness.
• Knowledge, experience, and ability to connect with individuals experiencing mental health challenges and/or substance use issues.
• Strong interest in and commitment to ending chronic homelessness in D.C.
• Strong communication skills and professional sense of boundaries.
• Flexibility and comfort working in a fast-paced environment with a diverse population of clients with a variety of backgrounds and lived experiences.
• Proficiency with computers, databases, and documentation tools.
• Ability to lift and/or carry up to 20 lbs.
• Spanish language proficiency preferred.

Experience

• Prior experience working in services related to homelessness, mental health, substance use, HIV/AIDS, and/or case management for vulnerable populations.

WE HIGHLY ENCOURAGE DC RESIDENTS TO APPLY

EEO Statement

Miriam's Kitchen is an equal opportunity employer. We are committed to creating an inclusive and equitable workplace that reflects the diverse communities we serve. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, or any other characteristic protected under applicable law. We strongly encourage candidates from historically marginalized backgrounds to apply.