Pay: $90,000.00 - $105,000.00 per year

Job Description: Business Analyst (Hybrid)

Job Summary:
Constellation seeks a Business Analyst to join our Homeland Security team in Washington, DC, supporting a nationwide U.S. Customs and Border Protection (CBP) program. This is a client-facing role focused on developing and reviewing program documentation, supporting stakeholder communications, and ensuring program requirements and policies are applied accurately and consistently.
In this role, you will work directly with government and industry stakeholders to explain program requirements, address questions, prepare and update program materials, and support day-to-day program administration. Success requires strong writing and communication skills, exceptional attention to detail, sound judgment, and a responsive, service-oriented approach.

Key Responsibilities:

• Draft, review, edit, and maintain program documentation, including issue papers, evaluation materials, applications, guidance, and stakeholder communications.
• Review applications, submissions, and supporting documentation for completeness, accuracy, and compliance with program requirements.
• Communicate directly with government and industry stakeholders to explain program requirements, policies, procedures, and program-specific nuances.
• Research program issues and draft clear, concise issue papers and briefing materials for review by program leadership.
• Respond to stakeholder questions and requests accurately, professionally, and within established timelines.
• Maintain program records, trackers, correspondence, and other administrative documentation with a high degree of accuracy.
• Support routine program administration, including provisioning user accounts, maintaining user profiles, and coordinating access requests.
• Develop and update presentations, reports, guidance materials, templates, and other program communications.
• Coordinate with program leadership and subject matter experts to resolve questions and ensure information provided to stakeholders is accurate and consistent.
• Support stakeholder meetings, trainings, and outreach activities as needed.

Required Qualifications:

• Bachelor's degree in business, communications, public policy, or a related field.
• 4–6 years of relevant experience in program support, business operations, program administration, or similar client-facing work.
• Exceptional attention to detail and demonstrated ability to produce accurate, high-quality documentation.
• Strong writing and editing skills, including the ability to synthesize complex information into clear written products.
• Excellent verbal communication and interpersonal skills, with the ability to work professionally and effectively with government and industry stakeholders.
• Strong organizational skills and ability to manage multiple concurrent tasks, inquiries, and deadlines.
• Proficiency with Microsoft Word, Excel, PowerPoint, Outlook, and similar business productivity tools.
• Ability to quickly learn detailed program requirements and explain them clearly to stakeholders.
• Professional, responsive, and service-oriented approach to client and stakeholder support.
• U.S. citizenship and ability to pass a client-required background investigation.

Preferred Skills:

• Experience supporting DHS, CBP, or another federal agency.
• Experience reviewing applications, evaluations, compliance documentation, or other structured program submissions.
• Experience developing issue papers, executive briefings, guidance documents, or formal stakeholder communications.
• Familiarity with SharePoint or similar document and records management environments.