cFocus Software seeks a Records Management Specialist 2 to join our program supporting the National Indian Gaming Commission (NIGC). This position is remote. This position requires a Public Trust clearance.
Qualifications:

• Active Public Trust clearance
• B.S. Business Administration, Computer Science, Information Technology, or a related field
• 4+ years of experience in records management, FOIA, or information governance
• Hands-on Salesforce CRM administration
• Salesforce CRM certification or Information Governance Professional (IGP) certification
• Knowledge of federal records management, FOIA, and Privacy Act requirements
• Experience with Microsoft 365 (SharePoint, Teams, OneDrive)
• Experience with Salesforce or similar CRM platforms
• Familiarity with PowerShell scripting and automation
• Strong attention to detail and organizational skills
• Strong written communication and documentation skills
• Experience supporting federal agencies or regulated environments
• Knowledge of records retention schedules and compliance frameworks
• Certifications in records management or information governance (e.g., CRM, CIP)

Duties:

• Perform records management activities according to Federal government privacy and legal requirements.
• Assist in the development of analyses and reports associated with the Freedom of Information Act (FOIA) and the Privacy Act (PA) processes.
• Manage the flow of FOIA and PA correspondence or requests and establish processes to provide prompt responses to requestors in accordance with FOIA policies, procedures, and guidelines.
• Perform technical tasks involved in maintaining Salesforce Customer Relationship Management (CRM) system.
• Participate in the development of information management policies and governance of supporting applications on Microsoft 365 and Salesforce platforms.
• Manage SharePoint sites content and permissions.
• Create and execute PowerShell scripts to produce reports and perform records management tasks.
• Compile data for reports, transcribe reports, and maintain indexes.
• Ensure that all work products are proofread and free of errors, omissions, and inconsistencies.