Position Title: Case Manager

Program/Department: Aston

Reports to: Case Manager Supervisor

Location: Washington, DC

Work Arrangement: On-site only

Hours: Flexible hours between 7:00 AM – 7:00 PM with occasional evening work if needed. Must participate in an on-call rotation (Days and times are subject to change based on operational needs)

Status: Non-Exempt (Hourly)

Classification: Protection Sensitive

Wage: Compensation for this position will be no less than the minimum hourly wage and fringe benefits required by the applicable U.S. DOL Wage Determination. The organization may elect to pay above these minimum requirements.

SCA Classification: 00113

Applicable WD: 2015-4281

Supervisor Role: No

Who we are: Friendship Place is a nonprofit organization, serving the Washington, DC region. We empower individuals and families experiencing or at risk of homelessness to rebuild their lives with the involvement of the community. Friendship Place offers the most effective model for addressing homelessness, with innovative, customized programs that have positive, demonstrable results and a lasting impact on the community and beyond. Our programs are person-centric and individualized to meet the needs and goals of individuals, families, youth/young adults and Veterans experiencing homelessness. We provide outreach, hospitality, health care, case management, housing, job placement services, and advocacy.

Our Core Values: Friendship Place is a Person-First Organization that promotes transparency and ethical practices among our team and those we serve. All individuals in our organization are expected to perform their job duties in a manner consistent with our core values.

Summary: The Case Manager is responsible for providing primary service coordination and high-quality non-congregate shelter services to up to 190 residents of the District of Columbia experiencing homelessness. The Case Manager will provide comprehensive service coordination to a caseload of residents (25) by facilitating meaningful, coordinated connections to needed services and supports, stable housing opportunities, health/recovery services, benefits, and other participant identified needs. Residents will be supported by an individualized case plan that will direct the course of services and center on the goal of exiting to stable housing. The Case Manager will ensure that documentation of services rendered is thorough, timely, and formatted per contract requirements. The position is fully funded by a grant/contract through The Community Partnership for The Prevention of Homelessness and the DC Department of Human Services (DHS).

Essential Duties and Responsibilities:

• Provide Housing First, client-centered, goal-oriented, and supportive case management services to assigned clients with a goal of exiting to stable housing.
• Maintain a caseload of at least 25 residents.
• Conduct intakes, assessments, and referrals of eligible residents (VI-SPDAT, SPDAT, SOAR, etc.) per contract guidelines.
• Collect all necessary resident documentation to support service access and housing outcomes (Government ID, Birth Certificate, Social Security Card, Income Statements, Medical Records, etc.).
• Conduct case management engagements with assigned residents to support case plan progress and exits to stable housing.
• Document case management services, case plans, housing information, exit plans, assessments, and other reports with detail, required format, and timeliness as identified per contract.
• Engage and collaborate with community services/agencies, service providers, and key stakeholders in the coordination of care for residents, including warm handoffs for services outside the program site.
• Complete referrals and ensure the connection of residents to relevant service providers related to identified needs (housing, health, mental health, substance abuse recovery, benefits, legal, employment, etc.)
• Draft and provide participant notices related to program rules violations, suspension/transfer/termination, exits, extensions, etc.
• Monitor medical and mental health needs of residents; provide de-escalation services to participants in crisis.
• Refer and connect residents to relevant services providers requiring specialized services for health, mental health, substance abuse recovery, domestic violence, etc.
• Participate in the planning and development of new projects as they relate to participant services.
• Assess safety/well-being of participants and activate emergency services and other necessary support as needed.
• Demonstrates a commitment to continuous growth by actively seeking out and participating in professional development opportunities, training, and learning experiences to enhance leadership effectiveness and stay current on best practices.
• Always displays professionalism as a representative of Friendship Place.
• Participate in multidisciplinary meetings, contract meetings, case meetings, staff meetings, retreats, and supervision.
• Maintain compliance with all required training per contract requirements.
• Perform other duties as assigned.

Essential Competencies and Work Expectations for All Staff

Communication: Employee must:

• Demonstrate strong intra- and interpersonal communication skills, with the ability to effectively express ideas and needs. This includes the ability to communicate clearly and respectfully with clients, colleagues, and supervisors.
• Demonstrate active listening, emotional awareness, and the ability to adapt their communication style to different individuals and situations.
• Demonstrate exceptional communication responsiveness and professionalism, including timely responses to emails, phone calls, messages, and other forms of communication within established organizational timeframes.
• Understand that timely communication is an essential function of the position, and failure to maintain consistent communication may impact performance expectations.

Accountability: Employee must:

• Demonstrate a high level of accountability, including ownership of responsibilities, meeting deadlines, following through on commitments, and accepting constructive feedback.
• Be committed to Growth and Development and strive to build knowledge, skills, and best practices.
• Maintain consistent attendance, dependability, and reliability as a critical function of the role.
• Demonstrate a strong work ethic, including integrity, honesty, professionalism, confidentiality, and accountability for actions.
• Work successfully in a team environment as well as independently.

Respectful Workplace: Employee must:

• Treats all individuals with dignity, professionalism, and respect, including coworkers, supervisors, participants, vendors, and community partners.
• Demonstrates emotional professionalism, including the ability to communicate professionally during conflict or challenging situations.
• Contributes to a positive, respectful, and collaborative work environment, free from hostility, intimidation, gossip, disruptive conduct, or unprofessional interaction

Qualifications - Education & Experience

• High School Diploma or GED with 2 years of experience working with individuals or families experiencing homelessness, behavioral health challenges, or related barriers.
• Knowledge of trauma-informed care, harm reduction, motivational interviewing, and Housing First principles.
• Must have or be able to obtain a First Aid/CPR/AED certification that includes a hands-on skills testing module. Friendship Place will provide First Aid/CPR/AED training.
• Proficiency in Microsoft Office and data management systems; experience with HMIS preferred.
• Bilingual (Spanish/English) a plus.
• Valid driver’s license with proof of insurance required.
• Prior relevant work experience in human or homeless services, psychiatric rehabilitation, addictions, poverty, foster care, mental health, youth/young adults, LGBTQIA+ people and/or other individuals from historically marginalized communities strongly preferred.

Skills and Competencies:

• Excellent Customer Service - Displays kindness and respect and meets service expectations.
• Ability and willingness to work in a diverse and challenging environment.
• Knowledge of Microsoft Word; ability to learn database programs.
• Ability to maintain healthy and professional boundaries.
• Must be able to arrive at work and scheduled meetings on time.
• Strong commitment to Friendship Place’s mission, vision, and core values.
• This role involves working closely with individuals who may be experiencing mental health or substance use challenges. At times, the work may involve exposure to emotionally sensitive or challenging situations. Employees must be compassionate, self-aware, and able to maintain healthy boundaries while supporting others in a respectful and trauma-informed way.

Background checks: This position is subject to successful completion of background investigations as required by contract and applicable law, which may include but are not limited to state and federal criminal history checks, fingerprint-based checks, child/adult protective services registry checks, and other required program-specific or funding-source clearances, including pre-employment and Drug and Alcohol Screenings. Valid government-issued ID, reference checks, and verification of current and/or previous employment are required. Continued employment is contingent on maintaining required clearances throughout employment, including random drug and alcohol screenings.

Direct & Indirect Reports: None

Specific Requirements: Reliable and timely attendance at the employee’s work location is required.

Other Details: This job is open until filled, or the hiring manager determines that they can no longer accept applications.

Compensation: The hourly pay is between $27.94 - $30.53. The starting pay is based on a step system. A candidate’s starting pay determination is made based on meeting the basic position requirements, and current completed education, credentials, and work experience. Please Note:

Location: Washington, DC, 20011

Interview Process: Phone screening, Panel style interview, Program Visits, Final Interview.

Website: www.friendshipplace.org

Equal Opportunity Statement: We support all qualified individuals within our workforce without regard to race, color, religion, gender, sexual orientation, gender identity, age, national origin, marital status, citizenship, disability, veteran status, personal appearance, familial status, family responsibilities, political affiliations, matriculation, credit, and any other characteristic protected by applicable law.

Reasonable Accommodation Statement: Friend Place is committed to providing access and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, contact human resources at humanresources@friendshipplace.org

How to Apply: Interested applicants should apply via the organizational website. All of our current career openings can be found by visiting www.friendshipplace.org