QUALITY MEDICAL TRANSPORT is a private, family-owned, operated Medical Transport and 911 Emergency Response provider based in Ocean County, New Jersey. QUALITY MEDICAL TRANSPORT prides itself on delivering patient-focused quality care with the highest regard for human dignity and respect. QUALITY MEDICAL TRANSPORT is currently accepting applications from dedicated EMS dispatchers seeking long-term employment and the opportunity to contribute to the expansion of a reputable EMS/ Medical Transportation provider.

Purpose

Operate radio, telephone, or computer equipment at emergency response centers. Receive reports of medical emergencies—relay information to emergency response personnel.

QUALITY MEDICAL TRANSPORT is searching for a highly motivated, punctual, courteous, and responsible EMS Dispatcher WITH EXPERIENCE.

** Dispatcher must have experience in a dispatch or call-taking role **

JOB REQUIREMENTS:

QUALITY MEDICAL TRANSPORT is seeking a Part Time Dispatcher for Fridays (1600-0000) and Sundays (0800-1600) for anyone who meets the following personal requirements:

1. Must be 18 years or older

2. Maintains a professional appearance

3. No Criminal History

4. Must have a reliable mode of transportation to and from work

5. Must conduct themselves with a positive and respectful demeanor and consistently act as a patient advocate

6. Must be proficient with Word documents and computers.

7. Must be efficient at multitasking.

8. Must be able to work independently.

9. Must be able to work alone.

Experience:

1. Dispatcher must have verifiable experience

2. Emergency Medical Dispatcher (EMD) is recommended but not required

3. We encourage applicants with additional certifications, associate degrees, bachelor's degrees, or higher to inform us of their other skills, but they are not required.

4. Moderate-term on-the-job training

Knowledge

Customer and Personal Service

- Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

Public Safety and Security

- Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for protecting people, data, property, and institutions.

Telecommunications

- Knowledge of transmission, broadcasting, switching, control, and operation of telecommunications systems.

Clerical

- Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, and other office procedures and terminology.

English Language

- Knowledge of the structure and content of the English language, including the meaning and spelling of words, rules of composition, and grammar.

Geography

- Knowledge of principles and methods for describing the features of land, sea, and air masses, including their physical characteristics, locations, interrelationships, and distribution of plant, animal, and human life.

Basic Skills

• Active Learning Understanding new information’s implications for current and future problem-solving and decision-making.
• Active Listening Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
• Critical Thinking Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
• Learning Strategies Selecting and using training/instructional methods and procedures appropriate when learning or teaching new things.
• Mathematics Using mathematics to solve problems.
• Monitoring, Monitoring/Assessing the performance of yourself, other individuals, or organizations to make improvements or take corrective action.
• Reading Comprehension Understanding writing sentences and paragraphs in work-related documents.
• Science Using scientific rules and methods to solve problems.
• Speaking Talking to others to convey information effectively.
• Writing Communicating effectively in writing as appropriate for the audience’s needs.

Social Skills

• Coordination Adjusting actions about others' actions.
• Instructing and Teaching others how to do something.
• Negotiation Bringing others together and trying to reconcile differences.
• Persuasion Persuading others to change their minds or behavior.
• Service Orientation Actively looking for ways to help people.
• Social Perceptiveness Being aware of others' reactions and understanding why they react as they do.

Complex Problem-Solving Skills

• Complex Problem Solving Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.

Technical Skills

• Equipment Maintenance Performing routine maintenance on equipment and determining when and what maintenance is needed.
• Equipment Selection Determining the tools and equipment needed to do a job.
• Operation and Control Controlling operations of equipment or systems.
• Operations Analysis Analyzing needs and product requirements to create a design.
• Quality Control Analysis Conducting tests and inspections of products, services, or processes to evaluate quality or performance.
• Repairing Repairing machines or systems using the needed tools.
• Technology Design Generating or adapting equipment and technology to serve user needs.
• Troubleshooting Determining causes of operating errors and deciding what to do about it.

Systems Skills

• Judgment and Decision Making Considering the relative costs and benefits of potential actions to choose the most appropriate one.
• Systems Analysis Determining how a system should work and how changes in conditions, operations, and the environment will affect outcomes.
• Systems Evaluation Identifying measures or indicators of system performance and the actions needed to improve or correct version relative to the system’s goals.

Resource Management Skills

• Management of Material Resources Obtaining and seeing the appropriate use of equipment, facilities, and materials needed to do specific work.
• Management of Personnel Resources Motivating, developing, and directing people as they work, identifying the best people for the job.
• Time Management Managing one's own time and the time of others.

Desktop Computer Skills

• Spreadsheets Using a computer application to enter, manipulate, and format text and numerical data; insert, delete, and manipulate cells, rows, and columns; and create and save worksheets, charts, and graphs.
• Presentations Using a computer application to create, manipulate, edit, and show virtual slide presentations.
• Internet Navigating the Internet to find information, including the ability to open and configure standard browsers; use searches, hypertext references, and transfer protocols; and send and retrieve electronic mail (e-mail).
• Navigation Using scroll bars, a mouse, and dialog boxes to work within the computer's operating system. Being able to access and switch between applications and files of interest.
• Word Processing Using a computer application to type text, insert pictures, format, edit, print, save, and retrieve word processing documents.
• Graphics Working with pictures in graphics programs or other applications, including creating simple graphics, manipulating the appearance, and inserting graphics into other programs.
• Databases Using a computer application to manage large amounts of information, including creating and editing simple databases, inputting data, retrieving specific records, and creating reports to communicate the information.

Work Conditions:

Body Positioning

• Requires sitting
• Requires repetitive movement
• Requires using hands to handle, control, or feel objects, tools, or controls

Communication

• Requires face-to-face discussions with individuals or teams
• Requires contact with others (face-to-face, by telephone, or otherwise)
• Requires writing letters and memos
• Requires use of electronic mail
• Requires telephone conversations

Conflict

• Requires dealing with unpleasant, angry, or discourteous people
• Includes conflict situations

Environment

• Includes exposure to sounds and noise levels that are distracting or uncomfortable
• Often work alone.

Impact of Decisions

• Requires making decisions that impact the results of co-workers, clients, or the company
• Requires making decisions that affect other people, the financial resources, and the image and reputation of the organization
• Opportunity to make decisions without supervision
• Mistakes are not easily correctable and have serious consequences

Level of Challenge

• Freedom to determine tasks, priorities, and goals
• Requires repeating the same physical activities or mental activities over and over
• Requires being exact or highly accurate

Pace and Scheduling

• Requires meeting strict deadlines
• Schedule: Nights and Weekends (1600-0000 and 0000-0800)

Personal Interaction

• Requires coordinating or leading others in accomplishing work activities
• Requires work with external customers or the public
• Requires work with others in a group or team

Responsibility for Others

• Includes responsibility for work outcomes and results

Work Setting

• Requires working indoors in environmentally controlled conditions
• Job tasks are performed in close physical proximity to other people

Tasks

• Question callers to determine their locations and the nature of their problems to determine the type of response needed.
• Determine response requirements and relative priorities of situations and dispatch units in accordance with established procedures.
• Record details of calls, dispatches, and messages.
• Scan status charts and computer screens, and contact emergency response field units to determine emergency units available for dispatch.
• Receive incoming telephone or alarm system calls regarding emergency and non-emergency police and fire service, emergency ambulance service, information, and after-hours calls for departments within a city.
• Relay information and messages to and from emergency sites to individuals or groups requiring notification.
• Observe alarm registers and scan maps to determine whether a specific emergency is in the dispatch service area.
• Maintain access to and security of highly sensitive materials.
• Monitor various radio frequencies such as those used by public works departments, school security, and civil defense to keep apprised of developing situations.
• Read and effectively interpret small-scale maps and information from a computer screen to determine locations and provide directions.
• Maintain files of information relating to emergency calls, such as personnel rosters and emergency call-out and pager files.
• Learn material and pass required tests for certification.
• Answer routine inquiries, and refer calls not requiring dispatches to appropriate departments and agencies.

Activities

Communicating with Persons Outside Organization

• Answer telephones to direct calls or provide information.

Interacting With Computers

• Enter information into databases or software programs.

Documenting/Recording Information

• Maintain call records.

Getting Information

• Search files, databases, or reference materials to obtain needed information.

Communicating with Supervisors, Peers, or Subordinates

• Confer with coworkers to coordinate work activities.
• Relay information between personnel.
• Report maintenance or equipment problems to appropriate personnel.

Performing for or Working Directly with the Public

Making Decisions and Solving Problems

Updating and Using Relevant Knowledge

• Maintain current knowledge related to work activities.

Identifying Objects, Actions, and Events

Processing Information

Organizing, Planning, and Prioritizing Work

Training and Teaching Others

Establishing and Maintaining Interpersonal Relationships

Interpreting the Meaning of Information for Others

• Discuss goods or services information with customers or patrons.

Monitor Processes, Materials, or Surroundings

• Monitor alarm systems.
• Monitor equipment operation to ensure proper functioning.

Resolving Conflicts and Negotiating with Others

Evaluating Information to Determine Compliance with Standards

Assisting and Caring for Others

• Refer customers to appropriate personnel.

Analyzing Data or Information

Coaching and Developing Others

Performing Administrative Activities

Thinking Creatively

Tools and Technology

Tools

Conversation recording units

• Digital recording equipment

Desktop computers

• Desktop computers

Intercom systems

• Intercom systems

Two-way radios

• Base station radios
• Two-way radios

Technology

Database user interface and query software

• 911 system information databases

Helpdesk or call center software

• Computer-aided dispatch software

Office suite software

• Corel WordPerfect Office Suite
• Microsoft Office

Spreadsheet software

• Microsoft Excel

Word processing software

• Microsoft Word

Benefits

• Salary based on experience
• 401K with company match
• Health Insurance QMT pays 50%
• Dental Insurance
• Life Insurance
• Paid Time Off

Job Type: Part-time Dispatcher for Fridays (1600-0000) and Sundays (0800-1600)