Job Title: EMERGENCY MEDICAL DISPATCHER I, II, or III (LATERAL POSITION)
Salary Range: See Position Description
Location: City Commons Building - St. George, UT
Job Type: Full-Time
Job Number: 202500010
Department: Emergency Medical Dispatch

Job Description: Position Summary

This position is ONLY open to applicants who
1. Are currently Utah POST Certified Emergency Medical Dispatchers or
2. Are currently certified to perform the functions of an Emergency Medical Dispatcher in a different state.
Hiring processes will be initiated based upon application and/or interview scoring and open positions.
Interview and testing dates will be arranged after the applications have been reviewed for eligibility. We will work with applicants to accommodate their scheduling needs and accommodate in-person and video interviews.
For applicants who are certified in a different state that make the hiring list, limited pre-employment processes will begin based upon a conditional job offer.
Please Note: Openings will be filled based upon score rankings established during the interview & testing process for this posting. General hiring order, across all hiring lists for Emergency Medical Dispatcher I, II, III (or equivalent) applicants will be based upon the applicants’ availability to start work (taking into consideration the pre-employment screening processes an applicant has completed and/or needs to complete).
Salary & Benefits
Pay will be determined based upon experience and qualifications compared against current City of St. George Emergency Medical Dispatcher tenure and wages.
Starting salary will be determined based on years of service and qualifications. Ranges as of December 2025:
Emergency Medical Dispatcher I – Starting Salary: 48 ($48,320 - $72,480/year)
Individuals hired in this position have the opportunity to progress up to $72,480/year, which is the maximum salary for this position as of December 2025. (EMD Level I is considered Dispatchers with a year of experience plus certifications)
Emergency Medical Dispatcher II – Starting Salary: 50 ($50,766 – 76,148/year)
Individuals hired in this position have the opportunity to progress up to $76,148/year, which is the maximum salary for this position as of December 2025. (EMD Level II is considered Dispatchers with a year and a half or more years of experience plus certifications)
Emergency Medical Dispatcher III – Starting Salary: 54 ($56,036 - $84,054/year)
Individuals hired in this position have the opportunity to progress up to $84,054/year, which is the maximum salary for this position as of December 2025. (EMD Level III is considered Dispatchers with three or more
years of experience plus certifications)
Benefits: Full City Benefits Package. The City of St. George covers 100% of the premiums for the High Deductible health plan for full-time employees and their qualified dependents. To find out more about our benefits package, please visit our website at careers.sgcity.org.
Position Summary
Under the direction of the City of St. George Dispatch Shift Supervisor, uses radio, telephone, and computer systems to dispatch police, fire, medical, and other services to requesting agencies and the public; provides emergency medical information in response to medical emergencies; deals with sensitive and confidential information and is held accountable for the dissemination of that information; and provides information to the public on city ordinances and state and federal laws.

Essential Functions/Typical Working/Mental Demands/Working Conditions

(Essential functions, as defined under the Americans with Disabilities Act, may include the following tasks, knowledge, skills, and other characteristics. The list of tasks is illustrative only and is not a comprehensive listing of all functions and tasks performed by positions in this class.)
1. Receives all non-emergency and Emergency 911 calls from all areas within Washington County, including medical, police, and fire emergencies.
2. Prioritizes emergency telephone calls based upon the severity of the information provided. Must be able to elicit the appropriate information from persons who are in a highly stressful and emotional state of mind and be able to calm and reassure callers to effectively determine the nature of the situation and bring it to a successful resolution.
3. Provides correct lifesaving instructions to persons located at the scene where lives are at stake until relieved by emergency medical personnel at the scene.
4. Correctly dispatches by radio, telephone, or pages the appropriate agency. Communicates with police officers in the field, using discretion, to dispatch appropriate or requested services and handles field officer's request for vehicle registration, driver license information, criminal histories, etc. using the state and national computer systems.
5. Receives initial complaints from citizens reporting criminal activity, determines if activity is an in progress call to ensure prompt response by field officers, and maintains communications with the complainant to provide up to date information to the responding units.
6. Tracks officer activity in the field, updating in real time using the Computer-Aided Dispatch (CAD) Computer System, and monitors officer's activities to provide safety and assistance if needed.
7. Enters, updates, maintains, and retrieves information in the Motorola Flex records management system that is essential to providing an effective and efficient public safety response to the community.
8. Receives and dispenses information on City, state, and private property impounds, repossessions, stolen, and recovered vehicles using the NCIC computer system.
9. Responds to citizen requests for information or refers the appropriate department or agency.
10. Receives initial information requests from the news media and refers to the proper department personnel to ensure release of timely and correct information.
11. Communicates effectively on the radio and/or telephone while entering data into the computer system.
12. Monitors radios for various public safety agencies and receives business, medical, and fire alarms and dispatches accordingly.
13. Maintains and updates various instruction books and manuals.
14. May be asked to train, mentor, and evaluate progress toward training goals for new Emergency Medical Dispatchers in coordination with and under the direction of the Dispatch Center Manager and/or Training Supervisor.
15. Operates standard office equipment, including photocopy, fax and other office equipment.
16. Maintains good working relations with the public and other public safety agencies.
17. Responds to other agencies and organizations soliciting information.
18. Performs other related duties as required.
19. Maintains Confidentiality.

Qualifications

Emergency Medical Dispatcher Level I Qualifications & Duties:
• Assist with some aspects of dispatch training that include some console training and the progress toward new hire training goals, also acting as a mentor, or peer support system for a new Emergency Medical Dispatcher.
• Act with tact and impartiality at all times.
• Work rotating shifts, weekends, and holidays.
• Type forty (40) words per minute (net).
• Exhibit imagination, initiative and problem-solving capability in coping with a variety of law enforcement and medical situations. React to change productively.
• Make decisions requiring immediate action.
• Communicate clearly and concisely, both orally and in writing.
• Read and write in English at a business level.
• Exercise good judgment and maintain self-control during periods of extreme stress and be emotionally stable and free from overly aggressive behavior patterns or impulse problems.
• Effectively communicate and relate to citizens, victims of crime, suspects, and co-workers.
• Work in a paramilitary organization which relies on policies and procedures to govern the behavior of officers and civilian employees.
• Maintain scores of 80% or higher on all National Academy of Medical Dispatcher (NAEMD) quality assurance checks to document compliance with NAEMD protocols.
• Maintain a rating of proficient or higher on annual department evaluation.
• Maintain efficiency in advanced Spillman records management and searching.
Emergency Medical Dispatcher Level II Qualifications & Duties::
• All essential functions required of Emergency Medical Dispatcher Level I.
• Work as a trainer for console training of recruits. Provide immediate assistance to recruits during training.
Emergency Medical Dispatcher Level III Qualifications & Duties::
• All essential functions required of Emergency Medical Dispatcher Level I and II.
• Act as the dispatcher in charge in the absence of a shift supervisor:
o Responsible for activities and performance of that shift.
o Responsible for making notification to administration of any critical or unusual incident during the shift.
o Manages in-progress calls. Assists and instructs other dispatchers during serious or unusual incidents.
Typical Physical/Mental Demands/Working Conditions
Sits at assigned station for long periods with limited standing and walking. A small percentage of time may be spent lifting or carrying weights up to 20 pounds. Close working conditions and periodic loud noise level.
Works within an organization structured on a military model, i.e., uniforms, chain of command, grooming standards, etc. Works shifts with rotating schedules, weekends, and holidays. Constant exposure to stress caused by fluctuating workloads, shift changes, rotating assignments, and dealing with people under crisis situations.

Knowledge, Skills, and Abilities

Knowledge of:
• Departmental policies and procedures.
• Emergency medical dispatch procedures and ability to give correct lifesaving instructions to persons.
• A variety of policies and procedures that apply to various emergency and non-emergency situations and the ability to distinguish between them.
• Jurisdictions and boundaries applicable to the various agencies to ensure proper and timely notification.
• 700mhz radio system and the ability to console patch radio channels.
• Completion of training and proficiency on the state and national computer systems.
Ability to:
• Assist with some aspects of dispatch training that include some console training and the progress toward new hire training goals, also acting as a mentor, or peer support system for a new Emergency Medical Dispatcher.
• Act with tact and impartiality at all times.
• Work rotating shifts, weekends, and holidays.
• Type forty (40) words per minute (net).
• Exhibit imagination, initiative and problem solving capability in coping with a variety of law enforcement and medical situations. React to change productively.
• Make decisions requiring immediate action.
• Communicate clearly and concisely, both orally and in writing.
• Read and write in English at a business level.
• Exercise good judgment and maintain self-control during periods of extreme stress and be emotionally stable and free from overly aggressive behavior patterns or impulse problems.
• Effectively communicate and relate to citizens, victims of crime, suspects, and co-workers.
• Work in a paramilitary organization which relies on policies and procedures to govern the behavior of officers and civilian employees.
• Maintain scores of 80% or higher on all National Academy of Medical Dispatcher (NAEMD) quality assurance checks to document compliance with NAEMD protocols.
• Maintain a rating of proficient or higher on annual department evaluation.
• Maintain efficiency in advanced Spillman records management and searching.
• Work as a trainer for console training for recruits. Provide immediate assistance to recruits during training.
• Establish and maintain effective working relations with elected officials, department heads, coworkers, officials and employees of other jurisdictions, and the general public.

Benefits for full-time employees:

Health Care

The City of St. George covers 100% of the premiums for the High Deductible health plan for full-time employees and their qualified dependents. The City also offers two Traditional medical plans. Employees have the option to upgrade to one of the City’s Traditional medical plans with a lower deductible by paying a premium for the selected plan. The City also offers voluntary benefits including dental insurance, vision insurance, flexible spending and health savings accounts, and retirement savings plans at the employee’s cost and discretion. Health care coverage begins the first day of employment.

Retirement

The City fully funds an employee pension plan through Utah Retirement Systems for each active full-time employee.

Paid Time Off

Paid time off (PTO) hours are accrued according to the number of hours paid. Based on a full 40-hour work week, paid time off is accrued as follows: 2 weeks for years 0 through 3.99, 3 weeks for years 4 through 11.99, and 4 weeks for 12+ years.

Holidays

The City has 13 paid holidays each year. If unused, holiday time can be used as Paid Time Off.

Sick Leave

The City provides 12 days of sick leave each year. You can accrue sick leave without limit.

Life Insurance

All active full-time employees enrolled in the employer sponsored medical plan are provided with $50,000 worth of life insurance. Spouses and dependents are provided with $5000 and $2500 respectively. Full-time employees are also provided with an AD&D policy for $50,000.

Long Term Disability

All active full-time employees enrolled in the employer sponsored medical plan are provided with LTD insurance benefits.

Educational Assistance Program

The City offers a reimbursement of 75% of the tuition and required student fees, up to $2,000 per fiscal year, for pre-approved courses for full-time employees when the employee meets the eligibility requirements. This reimbursement is not a guarantee, it is subject to the approval of the Department Head. Reimbursement will be reduced by any other financial aid that does not have to be repaid, such as the GI Bill, scholarships and grants.

Employee Assistance Program

The City offers an Employee Assistance Program to give full-time employees an additional level of support for personal, financial, and family issues. The Employee Assistance Program is 100% Confidential, offers a 24/7 Crisis Support Line, and there are no limits for sessions with a licensed counselor.

Recreation Benefit

Free or discounted access to all 4 City Golf Courses, swimming pools and Recreation Center is available to all full-time employees.

Note: Golf course privileges are based on availability. Employees can book a tee-time within 24 hours or the same day, but may be turned away if there are no available tee-times. If you happen to be golfing with at least 2 paying customers; tee times can be set with more advance notice, but are still based on availability. Red Hills Golf Course will not be available to schedule tee times in advance --- walk on play based on availability only.

Voluntary Benefits

Short-Term Disability, Supplemental Life Insurance, Accidental Death and Dismemberment Insurance, Accident Insurance, and Hospital Indemnity Insurance; each are available on a voluntary basis to all Active Full-Time employees enrolled in an employer sponsored medical plan.

PDF of this information is available
Are you currently a Utah POST Certified Emergency Medical Dispatcher or currently certified to perform the functions of an Emergency Medical Dispatcher in a different state?

• Yes
• No