POSITION TITLE:

ACE Wait Help

REPORTS TO:

General Manager

STATUS:

Non-Exempt

LOCATION:

A Catered Experience

POSITION SUMMARY:

Reporting to the Assistant Catering Manager, Catering Manager or Supervisor. Primarily responsible for making sure guests are serviced with food and/or drinks as required. Also, to give our guests courteous, efficient, and professional service.

ESSENTIAL FUNCTIONS:

(Before the Function)

1. Assists with setting up the banquet hall tables, chairs, tablecloths, etc.
2. Sets up pupu, beverage, dessert, and cake tables.
3. Checks the bathrooms: toilet paper and hand towels. Makes sure the bathrooms are clean.
4. Prepares beverages (coffee, hot tea, fruit punch, etc.) for the function.
5. Assists the driver in the unloading and setting up of food and equipment as needed i.e. buffet line, bar, tables.

(During the Function)

1. All service professionals must be in proper uniform before guests arrive at the function.
2. Assists all guests with a sincere smile and professionalism.
3. Services guests with food and drinks, as required.
4. Assists with cutting and placing the cake on the plates. Passes out cake to guests, if time permits.
5. Picks up dinner plates, cups, etc. after the guests are done eating.
6. Keeps work station areas clean and all tables clear of rubbish, etc.
7. Helps to foil the food for the customer to take with them, if needed.
8. Checks the women’s restroom periodically. Makes sure that the toilet tissue and hand towels are sufficient. Picks up any rubbish laying on the floor, sink or toilet. Pushes the hand towels down in the rubbish can.

(After the Function)

1. Buses all remaining rubbish from the tables.
2. Removes all banquet tablecloths from the tables and puts them into the duffle bag.
3. Removes the tablecloth and skirting from the reception, gift, and cake tables.
4. Puts away all table decorations, etc.
5. Wipes down the highchairs. If not needed for the next function, put away behind the partition.
6. Sweeps all large and non-vacuumable trash from the floors.
7. Vacuums carpets.
8. Clean bathrooms and perimeter of banquet hall.

OTHER FUNCTIONS:

1. May perform other duties as required by the Catering Manager in support of a smooth operation reflecting the same moderate level of skill, knowledge, and judgment.

QUALIFICATIONS:

Scheduling:

• On-Call

Physical Ability:

• Must be able to lift up to 50 pounds
• Occasional lifting of 20 to 30 pounds
• Reaching/bending frequently
• Good speech and hearing necessary for communicating with fellow employees, managers, and the public.

Mental Ability:

• Action-oriented (exercising initiative to follow-up and follow through)
• Detail-oriented
• Reading, writing, and oral proficiency in the English language required

Pre-Employment Requirements:

• Must pass pre-employment physical and drug screening
• Must pass random drug screenings
• Must have passed a TB test within 5 years of start date with skin test
• Must have clean driver’s abstract

Environmental Conditions:

• Able to work in a variety of temperatures

Education:

• High school diploma or G.E.D. preferred

Experience:

• None

Desired Skills:

• Good verbal and written communication skills
• Good interpersonal skills

Desired Attributes:

• Self-motivated
• Ability to work under minimal supervision

Disclaimer:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.