POSITION SUMMARY:This position provides operational and administrative support to the City Police Department; and provides responsive, courteous, and efficient customer service in support of departmental operations.ESSENTIAL FUNCTIONS:

• Provides customer service to internal and external customers; greets, receives and screens visitors and customers; addresses and resolves customer questions as able and refers complex inquiries, requests, or complaints to appropriate staff.
• Performs case review and validation; uploads case reports into records management system; verifies accuracy of report and classification submittal to the state; and maintains availability and confidentiality of Police records.
• Processes warrants. Receives, logs, verifies warrant paperwork for accuracy, and creates warrant in records management system. Quashes/cancels served warrants.
• Responds to information requests from other enforcement officials and the public.
• Prepares in-car videos for the District Attorney and per attorney requests.
• Provides copies of police reports and record checks; receives payment for copies; prepares recording of funds received and makes deposits.
• Prepares outgoing mail requests, including record checks, accident reports and other reports.
• Schedules fingerprints and receives payments.
• Assists in the property control of evidence collected by officers; logs items, marks and stores evidence for quick retrieval; enters items into evidence software system; and releases evidence for court purposes and laboratory analyses.
• Disposes of evidence in accordance with applicable laws, rules and regulations; testifies in court regarding chain of custody.
• Purges records in accordance with retention schedules.

KNOWLEDGE, SKILLS, AND ABILITIES:

• Ability to perform detailed work accurately and independently in compliance with stringent time limits with minimal direction and supervision.
• Ability to prioritize duties to accomplish a high volume of work product while adapting to constant changes in priority.
• Ability to maintain accurate and legible notes.
• Knowledge of City policies, procedures and practices.
• Knowledge of local government organization and its departmental operating requirements.
• Ability to establish and maintain effective working relationships with others.
• Ability to analyze and prepare organizational and functional reports from research data.
• Knowledge of the use of a multi-line telephone system.
• Ability to operate standard office equipment and perform word processing and/or data entry.
• General knowledge of current office practices and procedures and knowledge of the operation of standard office equipment and software.
• Ability to work the allocated hours of the position.

REQUIRED EDUCATION, EXPERIENCE, LICENSING AND CERTIFICATIONS:

• High School Diploma/equivalent and two (2) years of administrative support experience, preferably in records management.
• Must have TIBRS Certification within six (6) months of hire.
• Must pass department background and criminal history checks.

Submissions must be received by 12:00 p.m., Monday, December 22, 2025.

Exempt : NoType : FT EmployeeDepartment : Police DepartmentLocation : DEFAULThttps://www.oakridgetn.gov/DocumentCenter/View/1928/Records-Specialist-PDF