Remote - New York
Full time
REQ-2026-964

At Customers Bank, we believe in working hard, working smart, working together to deliver memorable customer experiences and having fun. Our vision, mission, and values guide us along our path to achieve excellence. Passion, attitude, creativity, integrity, alignment, and execution are cornerstones of our behaviors. They define who we are as an organization and as individuals. Everyone is encouraged to have personal development plans. By doing so, our team members are on their way to achieve their highest potential and be successful in their personal and professional lives.

Salary range: An annual salary range of $190,000 - $200,000 is what we expect to pay for this position, based on overall skills and experience.

Must be legally eligible to work in the United States without sponsorship, now or in the future, to be considered.

Who is Customers Bank?

Founded in 2009, Customers Bank is a super-community bank with over $22 billion in assets. We believe in dedicated personal service for the businesses, professionals, individuals, and families we work with.

We get you further, faster.

Focused on you: We provide every customer with a single point of contact. A dedicated team member who's committed to meeting your needs today and tomorrow.

On the leading edge: We're innovating with the latest tools and technology so we can react to market conditions quicker and help you get ahead.

Proven reliability: We always ground our innovation in our deep experience and strong financial foundation, so we're a partner you can trust.

What You'll Do:

It is expected that the team member will work with the Director of TPRIM and other Customers Bank stakeholders, as well as Cubi's vendors to perform/deliver, at a minimum, the following and other possible duties as assigned based on the TM's level of experience:

Tasks

a) Review and enhance the foundation of the TPRIM program regarding the building blocks of the program, such as:

• Policy
• Framework
• Standard Operating Procedures
• Contractual template language
• Risk appetite and scope
• Identify the “right” value metric

b) Operationalize the selected TP Cyber Risk Rating platform:

• Scope of vendor inventory
• Scope of the vendor risk profile to monitor
• Develop smart alerts notifications according to vendor scope and risk profile
• Identify and develop the proper data to report to Leadership
• Socialize the program with key internal stakeholders as well as a rollout introduction to our critical TPs

c) Eyes on Glass Cyber Risk intelligence monitoring:

• Respond to alerts
• Perform vulnerability risk assessments
• Conduct an Impact Analysis for certain alerts such as breaches and zero-day events
• Communication and collaboration to our internal stakeholders and the Targets
• Collaboration on Target Action Plans and time to resolve
• Interact with Customers Bank's vendor supporting the Cyber Risk Rating platform as an extension of the TPRIM Team
• Tracking open issues
• Notification to stakeholders
• Escalation
• Reporting
• Continuous Improvement

What Do You Need?

• Minimum 7 years of knowledge of Third-Party Risk Management methodologies and regulatory guidance and/or risk management at a fintech organization.
• Minimum 5 years of experience at a Bank, financial institution, larger corporation, or a fintech.
• Bachelor's degree or equivalent experience.
• Well versed in financial regulatory and supervisory expectations in the risk areas.
• Expert level creative thinking and strong “on the spot” problem solving skills.
• Hands-on experience with executing on a Third-Party Risk Management program.
• Proven experience in contract management, being able to read a contract and understand and communicate contractual provisions and the impact to risk.
• Excellent verbal, written, and interpersonal communication skills with the ability to explain programs, features, policies, and procedures to Customers Bank employees, customers, and business owners.
• Previous leadership experience that included mentoring junior employees.
• Self-starter with the ability to work independently.
• Familiarity with vendor technology risk assessment controls and associated subdomains (i.e., information security, business continuity, etc.) or similar experience in related IT-audit or IT-audit support roles.
• Familiarity with the current regulatory environment on Technology-related Vendor Risk for financial institutions, i.e., OCC 2013-29, FFIEC BRP/DR Handbook, FDIC guidance.
• Demonstrated understanding of information security, business continuity/resumption, compliance, financial analysis, legal, and audit are preferred skills/knowledge requirements.
• Ability to take initiative and perform in a challenging, agile, fast-paced technical and business environment.
• Ability to maintain confidentiality.
• Above all, a desire to learn and a passion for third party risk management.

Technology Skills:

• Familiarity with AI and automation tools that support productivity, workflow efficiency, and client engagement.
• Certified in third party risk or other risk domains (CRVPM, CTPRA, CERP, CRISC).
• Project Management Professional (PMP), Certified Information Systems Auditor (CISA) or Certified Information Systems Security Professional (CISSP) or relevant IT certifications and credentials a plus.
• Third party risk tool or GRC experience.

Customers Bank is an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

We also provide “reasonable accommodations”, upon request, to qualified individuals with disabilities, in accordance with the Americans with Disabilities Act and applicable state and local laws.

Diversity Statement:

At Customers Bank, we believe in working smart, working together, and having fun while delivering innovative solutions and memorable experiences for our customers. We are committed to the continual advancement of a culture which reflects the value we place on diversity, equity, and inclusion. We honor the diverse experiences, perspectives, and identities of our team members, and we recognize that it is their passion, creativity, and integrity that drives our success. Step into your future with us! Let’s take on tomorrow.

Founded in 2009, Customers Bank is a super-community bank with $20.3 billion in assets at June 30, 2022. We believe in dedicated personal service for the businesses, professionals, individuals and families we work with. We offer banking and loan services across Florida, Illinois, Massachusetts, New Hampshire, New Jersey, New York, North Carolina, Pennsylvania, Rhode Island and Texas.

Customers Bank is a member of the Federal Reserve System with deposits insured by the Federal Deposit Insurance Corporation. Customers Bank is an equal opportunity lender. Customers Bank takes pride in delivering extremely high levels of customer service while charging comparatively very low fees; service that makes our clients say, “Wow.”

Customers Bank, with its headquarters located in Malvern, Pennsylvania, is a subsidiary of Customers Bancorp, Inc., a bank holding company. The voting common shares of Customers Bancorp, Inc. are listed on the New York Stock Exchange under the symbol CUBI.

Customer Service driven VEVRAA Federal Contractor, seeking priority referral of qualified protected veterans.
Customers Bank will provide consideration for employment to qualified applicants without regard to their race, color, religion,
national origin, sex/ gender, sexual orientation, gender identity, protected veteran status or disability.