JOB TITLE: RESEARCHER

JOB LOCATION: Meridian, ID (In-office)

DEPARTMENT: Production

REPORTS TO: Team Lead Manager

JOB TYPE: Full-Time | 40 hours week | Monday through Friday

PAY RANGE: $20,000 annually (paid at an hourly rate of $9.62) + Bi-Weekly Commission + Quarterly Bonus ($21 per hour during training) | Non-Exempt

We are looking for a highly analytical and detail-oriented Researcher to join our team. This role requires strong investigative skills, a sharp eye for accuracy, and the ability to uncover critical information efficiently and precisely. You will be responsible for conducting in-depth research to verify identities, discover assets, and compile detailed reports using a combination of online databases, privileged research applications, and creative problem-solving techniques.

Success in this role requires more than just technical skill - it demands adaptability, focus, and a commitment to continuous improvement. We operate in a fast-paced, performance-driven environment where challenges are met with determination and solutions are executed with speed and accuracy. The ideal candidate is naturally inquisitive, a creative thinker, and motivated to solve complex problems.

If you take pride in delivering quality work, staying flexible in a dynamic environment, and contributing to a high-performing team, we’d love to hear from you.

Key Responsibilities:

• Perform research and investigate the identity of a defined subject or person using online databases and privileged research applications.
• Accurately document findings and provide detailed, well-organized reports that align with company standards.
• Follow specific research standards and expectations while using critical thinking to go beyond conventional methods.
• Analyze and synthesize large amounts of data to verify key details and uncover relevant insights.
• Maintain open communication with team members and leadership regarding case progress and findings.
• Consistently meet performance metrics related to research accuracy, efficiency, and case resolution.

Qualifications & Skills:

• Ability to adapt to evolving priorities and handle priority cases effectively.
• Comfortable making high volumes of outbound calls as part of daily tasks.
• Excellent communication and research skills.
• Ability to work efficiently in a fast-paced, deadline-driven environment.
• High attention to detail with the ability to review and correct errors accurately.
• Strong organizational and time management skills.
• Willingness to learn and work with JIRA and other relevant tools