Summary:

This position is responsible for the reliability, sustainability, and core functionality of the server and related infrastructure along with key applications and cloud-based platforms that integrate into that infrastructure.

Functions:

• Implement, maintain, monitor, and upgrade server operating systems.
• Implement, maintain, monitor, and upgrade telecommunication systems.
• Maintain and track systems uptime adhering to department and company SLAs.
• Maintain server, network, and computer hardware.
• Maintain user level access to systems.
• Manage physical access control and video security systems.
• Monitor system resources and maintain reliability of infrastructure datacenter and related resources.
• Provide disaster recovery plans and testing of those plans.
• Provide documentation of systems and related resources.
• Provide high reliability backup solutions and testing of system backups.
• Provide system outage response and reporting with root cause analysis.
• Purchase software and hardware and work with vendors for solutions and implementations.
• Follow industry and compliance best practices to maintain a secure and resilient enterprise infrastructure at all levels.
• Maintain knowledge of current technical and industry practices and developments through continuing education.
• Support helpdesk team with escalated issues and prompt resolution.
• Support on-call emergencies with response and resolution.
• Support IT team with other duties as assigned.

• Minimum of four years’ college or technical school training or equivalent experience in information systems and datacenters required.
• Proficiency with Intel-based PC and server hardware required.
• Experience with enterprise network hardware including routers, firewalls, switches, and related devices required.
• Thorough knowledge of and experience with current operating systems including server versions required.
• Ability to comprehend innovative concepts and products in the PC and networking area required.
• Good judgment, problem solving, and organizational abilities required.
• Effective communication skills required.
• Ability to work under pressure, with interruptions and time deadlines required.
• Ability to install hardware and lift PC equipment weighing up to 75 pounds required.
• Ability to work with dust-covered components and to access cables/connectors beneath work areas requiring bending, stooping, and crawling required.
• Availability to work outside of normal business hours (nights and weekends), as needed, for network, hardware or software repair, troubleshooting, updates or conversions to new releases required.
• Ability to work flexible hours, travel to all organization offices (including in Pennsylvania, Ohio, and South Dakota) and travel to vendor work sites required.
• Ability to work in an office environment with moderate noise level, remain in a stationary position and operate a computer a majority of the time required.
• Ability to move throughout the office to access work materials and to move work materials weighing up to ten pounds daily required.
• Ability to perform the essential functions of the job with or without reasonable accommodation required.