Position Summary

Under the general direction of the IS Infrastructure Manager, provides tier 3 (expert-level) support for Information Technology infrastructure and related systems. Serves as a senior resource and technical lead in Information Services (IS) projects. Provides support for day-to-day issues and requests escalated to the Network Administration Team. Assists the IS Infrastructure Manager in the design of new systems, development of new standards, and the identification/integration of new technology solutions. Represents IS in meetings regarding technical projects, issues, and initiatives. Analyzes, installs, tests, maintains, secures, operates, troubleshoots, repairs, replaces, and decommissions enterprise hardware and software. Maintains open communications and is available to component organizations and practitioner sites for consultation. Specialization of this position exists in server or networking technologies, each requiring the appropriate experience and performing specific job duties.

Experience

• 3-5 Years as a technical resource supporting enterprise information technology infrastructure.
• 3 years of experience working with physical and virtual servers.
• Extensive knowledge of network concepts and computer operating systems, including Windows 10, 11 and Windows Server 2012 - 2022
• 3 years of experience working with storage technologies such as Pure, Dell, HPE, NetApp, or comparable technology.
• Strong understanding of Active Directory, Group Policy, DNS, DHCP, ADFS.
• 2 years of experience working with security technologies such as Crowdstrike, Proofpoint, ZScaler, Webtitan, SentinelOne, Varonis or comparable technology.
• Strong understanding of end-user computing environments such as VMware Horizon, Citrix, or comparable technology.
• Experience working with network load balancers. Strong Understanding of Enterprise Backup systems such as Rubrik, Cohesity, Bridgehead, Commvault, or comparable solutions.
• Strong analytical and troubleshooting skills.

License & Certification

• Professional Certification - Required
• Two or more industry certification(s) such as Microsoft MCSA, MCSE, Vmware VCP-DCV, VCAP-DCV, VCP-DW or SCSN-E – Required