Workforce Analytics Lead

About the RoleWere looking for a Workforce Analytics Lead to build and manage the companys Shadow Layer the analytics backbone that powers utilization tracking, attendance health, and workforce stability.This role owns the creation of data-driven workforce intelligence tools, including utilization scoring, EOD bot metrics, idle-time alerts, and attendance risk flags, ensuring operational leaders have real-time visibility into performance and capacity health.Key Responsibilities
- Design and implement the Workforce Utilization Score, integrating data from time logs, active accounts, and productivity indicators.- Develop and maintain EOD bot analytics, automating daily performance summaries and activity reporting.- Build real-time dashboards to flag idle, at-risk, or unassigned talent for proactive redeployment.- Create attendance risk algorithms to predict potential absenteeism, attrition, or engagement drops.- Partner with Operations, Training, and HR to align data definitions, reporting logic, and corrective triggers.- Conduct deep-dive analyses to identify trends in attendance, productivity, and client satisfaction correlation.- Maintain data accuracy and hygiene across workforce systems and shadow databases.- Generate periodic workforce health reports for leadership visibility, including utilization rate, idle ratio, and SLA adherence.- Lead the Shadow Layer roadmap, defining automation priorities and integration with existing tools (e.g., Apploye, Wing App, HRIS).
Qualifications
- At least 45 years of experience in workforce analytics, business intelligence, or operations data management.- Strong proficiency in Excel/Google Sheets, SQL, or data visualization tools (e.g., Looker, Power BI, Tableau, Google Data Studio).- Experience with automation tools, bots, or workflow integrations (Zapier, Make, internal scripts).- Proven track record building data models or utilization frameworks for service or workforce-based businesses.- High attention to detail, analytical rigor, and ability to translate data insights into operational actions.- Excellent communication skills to collaborate with technical and non-technical teams.

Preferred Skills- Experience in BPO / remote workforce environments with utilization and attendance monitoring systems.- Familiarity with predictive modeling or risk flag algorithms.- Background in managing data governance or ETL processes between multiple systems.

Department: Analytics / Workforce ManagementWork Setup: Remote / Hybrid

60,000 - 85,000 a month