Hybrid / Cupey Center / Puerto Rico

Define and analyze collection processes and their performance. 

Design & Implementation Responsibilities

• Gather business requirements from end users and design process flows.
• Identify process improvement opportunities.
• Implement operational processes and strategies and validate their performance.
• Identify critical operational risks and possible solutions.

Reporting and Analysis Responsibilities

• Develop complex queries in SQL, Access, Power Query, Power Pivot, SAS, Cognos, and other internal software available integrating multiple databases.
• Develop reports and analyze business/process data as per the business requirements.
• Create and present business performance reports for upper management.

Testing & Quality Assurance Responsibilities

• Develop & document thorough test plans with comprehensive set of test cases and expected results.
• Validate data thoroughly for accuracy against the source system or other standard system reports.
• Administration & Maintenance Responsibilities
• Document procedures for developing, maintaining, and updating automated processes in compliance with banking policies.

Project Coordinator Responsibilities

• Coordinate projects and communicate project progress and delays. 

Supervisory Responsibilities:

This Job has no supervisory responsibilities but in special circumstances may lead the work of others.

Bachelor’s degree: Industrial Engineering, Computer Science or Information Systems.

At least two (2) years of experience in process improvement, data analysis, automation processes or related field. 

Experience in designing and developing data-driven analytical solutions.

• Experience with database management.
• Knowledge of financial concepts and budget management.
• Ability to present and interact with all levels of management including executive leadership.
• Ability and capacity to present complex quantitative data in a simple and intuitive format.
• Ability and capacity to present findings in a clear and concise manner.
• Detail-oriented, organized, exceptional critical thinking and problem-solving skills.
• Self-driven, agile, and able to work independently and on multiple engagements simultaneously.
• Strong group presentation skills.
• Experience with Microsoft Office 365 Tools, such as Microsoft Forms and Microsoft Excel.
• Proficient in data processing tools like SQL, SAS is preferred.
• Excellent oral and written communication skills, both in English and Spanish.

The information provided here is only a general guide as to the nature of the position and does not constitute an exact description of the goals, tasks, duties and responsibilities of the position. The specific details of each position are described in the employee’s performance evaluation.