Customer Service Representatives jobs

ESSENTIAL JOB FUNCTIONS

Create a nurturing, positive learning environment and develop strategies to help the clients cope effectively with social, emotional and physical situations of daily living and facilitate independent performance in these areas.

Must be able to perform all job functions required. Must be able to lift and transfer 70-75lbs. The work is active and performed both inside and outside of the home.

Must be able to utilize approved protective hold techniques in order to keep you, clients, and co-workers safe.

Implement Individual Plan of Care/Follow-Along Plan based in the Interdisciplinary Team’s identification of client needs; record data on all identified teaching strategies, behavior plans, report client’s progress needs and any barriers that impede progress. Responsible to maintain and document an awareness of individual treatment plans, inclusive of use of leisure time, community experiences, use of public transportation, safety skills, personal hygiene and activities of daily living.

Monitor medical, physical and behavioral changes in individuals on a daily basis and report changes to the Supervisor, RN Program Coordinator or Program Director as it occurs, is observed or discovered; write up incident reports and submit to Program Coordinator or Residential Program Manager within 24 hours.

Once Medication Certified, administer medication to clients at prescribed times; in accordance with agency policy and DDS regulatory standards. Report all errors of medication administration or documentation to the RN, Program Manager and Program Coordinator immediately.

Monitor and assist in making medical and other related appointments as requested. Following medical appointments assist and monitor follow through on all doctors’ orders and recommendations per RN direction.

Participate in the planning, purchasing and preparation of meals within available budgetary resources; ensure clients’ dietary plans are followed.

Maintain the appearance, cleanliness and upkeep of the house, properties and vehicle, insuring they are clean and safe. Report all repair needs to the Program Manager and/or Program Coordinator in a timely manner.

Conduct self in a professional manner when interacting with participants, supervisors, co-workers, families, medical profession and members of the community.

Participate in training opportunities (in-service training, staff meetings, conferences, etc.), as required; maintain all required training per agency policy and DDS regulatory requirement.

Provide accurate accounting of agency’s petty cash and client funds in an informative, auditable condition at all times, as required or requested by the Residential Program Manager.

Assures individuals’ right to privacy and adheres to CRI’s confidentiality policy.

Take individuals to a variety of community based outings ensuring that all health and safety measures in the Individuals support plan are followed while in the community. Utilizes the agency vehicle following state laws and safety procedures.

Familiarize oneself with CRI policies and procedures, ensuring compliance with same.

Assist in developing a positive neighborhood/community relationship.

OTHER REQUIREMENTS

1. Demonstrate organizational ability, experience and ability to communicate effectively with persons with developmental disabilities.

2. Demonstrate some knowledge of educational and behavioral programs.

3. Demonstrate willingness to learn about current issues in the field of developmental disabilities.

4. Be able to communicate with people at various ability levels.

5. Possess organizational abilities to implement programs and services designed to enhance the individual’s learning process.

6. Possess self-motivation.

7. Be interested in improving the quality of life for people; be interested in household management; be interested in teaching.

8. Display patience, encouraging attitude, optimism, energy, communication skills, and a nurturing temperament.

9. Have the ability to perform active work, both inside and outside of the program.

10. Must possess a valid CT driver’s license and have a good driving record. Must have reliable transportation and may be required to utilize personal vehicle to transport clients.

EDUCATION

A high school diploma or GED and at least two years of experience in the field of Human Services preferred. A Bachelor’s degree in a related Human Services area in addition to experience is preferred.

Sunday-Monday, & 3pm -9pm Saturday 3pm-11pm
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