Bilingual Sales Program Advisor

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DEPARTMENT: Care Center Sales

REPORTS TO: Care Center Sales Manager

FLSA: Non-Exempt (Hourly + Commission)

Hours of Operation: Monday-Friday, 7am-8pm; Saturday & Sunday 8am-5pm

*This is a fully remote position, and all necessary equipment will be provided to ensure a productive and comfortable work environment*

Why You Should Join Us!

• Hourly-rate pay along with uncapped, performance-based commissions and incentives, allowing you to maximize your earning through your own hard work and achievements
• A comprehensive health plan that includes medical, dental, and vision coverage to ensure you and your family have access to the care you need
• A 401(k)-retirement plan with a generous company match to help you save for your future and achieve your financial goals
• Other fringe benefits including Birthday & Anniversary bonus, company-wide discounts, legal services, short & long-term disability, etc.
• Positive work environments that offer work/life balance and professional growth
• Mission-driven work making a global impact with local roots
• The opportunity to have hands on work experience with industry leading, innovative technology

Position Summary

The Sales Program Advisor plays a pivotal role in driving revenue growth and expanding our (English and Spanish speaking) customer base nationwide. This position is responsible for managing inbound and outbound Care Center calls, selling Interlock products, and delivering exceptional service to both internal and external clients. By understanding customer needs and providing tailored solutions, the Advisor helps ensure satisfaction and contributes directly to the success and profitability of the organization. The Advisor is also entrusted with upholding our incredible reputation in the alcohol-monitoring industry through professional, empathetic, and solution-oriented interactions.

Essential Duties and Responsibilities

• Engage inbound and outbound callers using a consultative sales approach to promote and sell Interlock products, programs, and services.
• Provide accurate product and service information, address inquiries, and resolve client concerns with professionalism and efficiency.
• Identify and pursue new sales opportunities through networking, referrals, and cold calling.
• Build and maintain strong relationships with clients to encourage repeat business and customer loyalty.
• Conduct follow-up calls and manage correspondence to resolve issues and ensure client satisfaction.
• Collaborate with internal teams and external partners to ensure seamless service delivery and uphold our reputation in the alcohol-monitoring industry.
• Escalate and route issues appropriately while maintaining detailed records in CRM and other systems.
• Gather and manage data across multiple technology platforms and handle documentation using standard office equipment.
• Prepare and deliver compelling sales presentations tailored to client needs.
• Stay informed on industry trends and competitor offerings through market research.
• Adhere to company policies, procedures, and confidentiality standards.
• Provide general Care Center support and perform other duties as assigned.

Qualifications

• Bilingual proficiency in English and Spanish required.
• High school diploma or equivalent required.
• Bachelor’s degree in a related field or equivalent professional experience is preferred.
• Minimum of 6 months of relevant experience in sales, customer service, or call center environments.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
• Familiarity with CRM software and sales tracking tools.
• Strong verbal and written communication skills with a professional demeanor.
• Excellent attention to detail and ability to multitask with a sense of urgency.
• Adaptable and resourceful in fast-paced, dynamic environments.
• Courteous, confident, and collaborative interpersonal skills.
• Self-awareness and the ability to read and respond to audience needs.
• Understanding of industry trends and competitor offerings is preferred.

Physical Demands & Work Environment

The physical demands described here are representative of those required to successfully perform the essential functions of this role. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.

While performing the duties of this position, employees are regularly required to communicate clearly—both verbally and in writing—and frequently use hands and fingers to operate phones, computers, and other office equipment.

Occasional physical activities may include standing, walking, reaching, balancing, stooping, kneeling, or crouching. This role may also require lifting or moving items up to 25 pounds.

Specific vision abilities include close and distance vision, color perception, peripheral vision, and the ability to adjust focus. The noise level in the work environment is typically moderate.

This job description is not intended to list every duty or responsibility associated with the role. Employees may be asked to perform other job-related tasks as needed. All duties are considered essential and may be modified to reasonably accommodate individuals with disabilities.

Employment is at-will, and this document does not constitute a contract or guarantee of continued employment.

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