Ticketing Coordinator at Learfield IMG College – Spokane, Washington

Learfield is the leading media and technology company powering college athletics. Through its digital and physical platforms, Learfield owns and leverages a deep data set and relationships in the industry to drive revenue, growth, brand awareness, and fan engagement for brands, sports, and entertainment properties. With ties to over 1,200 collegiate institutions and over 12,000 local and national brand partners, Learfield’s presence in college sports and live events delivers influence and maximizes reach to target audiences. With data-based solutions for a 365-day, 24/7 fan experience, Learfield enables schools and brands to connect with fans through licensed merchandise, game ticketing, donor identification for athletic programs, exclusive custom content, innovative marketing initiatives, NIL solutions, and advanced digital platforms. Since 2008, it has served as title sponsor for the acclaimed Learfield Directors’ Cup, supporting athletic departments across all divisions.

Our people-first culture is the foundation of our business and is reflective of our approach to building meaningful relationships with our employees, partners, and fans. The company strives each day to deliver the mission statement and embody the core values that make Learfield an exciting place to work.

Our Mission

Powering the connection of fans to the brands and experiences they love.

Our Core Values

Build Trust | Be Fans of One Another | Power Tomorrow | Create & Connect Communities | Have Fun

The Ticketing Coordinator plays a critical role on a fast-moving, collaborative team supporting one of the region’s most visible and well-respected live entertainment brands. WestCoast Entertainment presents the STCU Best of Broadway Series, working directly with top-tier touring Broadway productions and industry partners to bring world-class theater to the community.

This position is intentionally designed for someone who is excited to enter and grow within the live entertainment and touring production world. You’ll gain hands-on experience across ticketing operations, guest experience, and large-scale event execution, working behind the scenes on Broadway tours that are seen by thousands of patrons each year.

We are looking for a motivated, curious, and detail-oriented individual who thrives in a dynamic environment, values collaboration, and is eager to take on increasing responsibility over time.

This role offers meaningful exposure to how touring productions operate, how venues scale for major events, and how a high-performing team delivers exceptional audience experiences.

For the right person, this is more than a coordinator role—it’s a chance to build a foundation in a highly respected, fast-paced industry and grow alongside a passionate team bringing Broadway to life.

Key Responsibilities

• Provide exceptional customer service in person, by phone, and by email to season ticket holders, group patrons, and single ticket-buyers at both the WCE office and the event venue.

• Support the Best of Broadway Season Series including guest services, subscriber benefits, annual renewals, single ticket sales, seat allocations and account management.

• Serve as ticketing representative to the public as well as touring/artist management providing accurate sales, inventory, and service information for all WCE events.

• Assist with-and over time potentially-lead the build and management of event ticket manifests including venue scaling, season packages, holds, promotions and other ticketing commitments for all WestCoast Entertainment events.

• Manage all holds, house seats and promotional ticket distributions for both tour and WCE initiatives.

• Produce ticketing reports, sales wraps, audits, and event settlement reports.

• Act as a primary liaison between WestCoast Entertainment and the ticketing company box office and call center for ticket services including preparing training materials and helping train the call center and box office staff.

• Assist Ticketing Manager and Marketing team with inbound group sales and fulfillment including managing seat allocations, holds, payment processing and retention initiatives.

• Support and help manage special programs such as Random Acts of Kindness, donations, concierge program and ticket lotteries in partnership with the marketing team.

• Assist with the oversight of part-time ticket sellers during events and special sales efforts throughout the year.

• Work evenings and weekends as required by show schedules, events, and sponsor activations.

• Perform other duties as needed to support guest experience, ticket sales success, subscriber programs, group sales, and events.

Position Requisites:

• Excellent written and verbal skills.

• Strong computer skill, including Microsoft Office, Outlook and Google Workspace

• Ability and willingness to learn ticketing systems for both guest-facing service and back-end event builds and account management. (Paciolan ticketing system or similar systems highly preferred, but not required)

• Strong organizational skills with the ability to multitask, prioritize, and follow through to meet deadlines

• Ability to communicate honestly, clearly, and professionally with guests and teammates

• Proven ability to build positive working relationships with coworkers, management, subscribers, group organizers, tour management, partners, and agencies

• Professionalism and tact when handling sensitive situations or unhappy patrons

• Ability to work across multiple settings (office, venue, and occasional remote work)

• Availability for irregular hours, including nights and weekends, with eligibility for overtime pay

• High level of discretion and confidentiality when working with financial, sales, and pre-release event information

Growth & Mindset Expectations

This role is best suited for someone who:

• Actively wants to learn new systems, processes, and responsibilities

• Is excited to grow beyond core duties and take initiative when opportunities arise

• Thrives in a dynamic, fast-paced environment with changing priorities

• Is open to feedback, coaching, and continuous improvement

• Sees themselves building a longer-term foundation in ticketing, live events, or entertainment operations

• This position will evolve over time, and candidates should be energized by that growth.

The base pay for this position is $23.00/ hour. Please note that this is a good faith estimate for the position at the time of posting. Individuals may also be eligible for an annual discretionary bonus and/or sales compensation based on individual and company performance. Placement on the range may vary based on factors including but not limited to job-related knowledge, skills, and experience, and geographic location. The pay rate will comply with all minimum federal, state, and local wage/salary requirements.

Learfield offers a full spectrum of benefits for eligible employees including Medical, Dental, Vision, Health Savings Account, Life Insurance and Other Insurance Plans, Flexible Paid Time Off (minimum 10+ days annually), including Parental Leave, 20 Paid Holidays, 401(k) + Match, and Short/Long Term Disability. Leave benefits are consistent with state and local laws, including the Colorado Health Families and Workplaces Act.

Learfield is an Equal Opportunity Employer. We provide equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.