Customer Service Representative (CSR)

PF Plumbing – Winston-Salem, NC

Schedule: Full-time, Monday–Friday, 8:00 AM – 5:00 PM. Candidates must demonstrate dependable attendance and reliability.

Pay: $18.00

PF Plumbing is looking for a friendly, organized, and customer-focused Customer Service Representative (CSR) to join our growing team in Winston-Salem, NC. This position is the first point of contact for our customers and plays a critical role in delivering exceptional customer experience.

We are seeking someone who enjoys helping people, thrives in a fast-paced environment, and can confidently manage incoming calls, scheduling, and customer communications while maintaining a positive attitude.

What We Offer

• Competitive hourly pay

• Paid time off and holidays

• Health benefits

• Ongoing training and development

• Career growth opportunities

• Stable, year-round employment

• Supportive team environment

Position Responsibilities

• Answer incoming customer calls professionally and courteously

• Schedule service appointments and manage technician calendars

• Communicate effectively with customers regarding appointment times and service updates

• Handle customer inquiries and resolve issues with professionalism

• Assist with dispatch coordination and routing technicians efficiently

• Maintain accurate customer records and job information

• Make outbound calls for appointment confirmations, follow-ups, and membership opportunities

• Support service and sales teams by ensuring excellent customer communication

• Deliver Legendary Service with every interaction

Qualifications Required

• Minimum 2 years of customer service experience

• Strong communication and phone skills

• Excellent organizational and multitasking abilities

• Positive attitude and professional demeanor

• Ability to work in a fast-paced office environment

• Strong computer skills and attention to detail

• Reliable attendance and punctuality

• Ability to work a consistent schedule of Monday–Friday, 8:00 AM – 5:00 PM

Qualifications Preferred

• Plumbing or HVAC home service industry experience

• Dispatching or scheduling experience

• Experience with Service Titan or similar software

• Call center experience

• Sales or customer retention experience

Skills & Attributes

• Friendly and customer-focused

• Strong problem-solving abilities

• Team player with a positive attitude

• Able to remain calm under pressure

• Detail-oriented and highly organized

• Strong written and verbal communication skills

What Success Looks Like

• High customer satisfaction scores

• Accurate scheduling and appointment management

• Positive customer interactions

• Strong communication with technicians and team members

• Consistent professionalism and reliability

• Contribution to a positive office culture

Join the PF Plumbing Team

If you enjoy helping customers, staying organized, and being part of a team that values professionalism and service excellence, we'd love to hear from you.