Do you love interior design? Do you pour over the pages of the latest trend magazine and wish you could be working in that industry? Do friends and family ever ask you for decorating advice? Do you have an eye for color and fashion?

At Bassett, you can turn that talent into a career. Now might be the time for you to consider a career with Bassett Home Furnishings as a Design Consultant.

What you need: A flair for design, an outgoing personality, a polished image, and an ability to close the deal!

We are looking for enthusiastic, motivated people who enjoy the relationship selling environment. We offer you the opportunity to provide unique and exciting decorating solutions to our customers.

We are seeking a dedicated and compassionate Customer Care Service representative to join our dynamic team. In this role, you will be the first point of contact for our valued customers, helping them to navigate their inquiries and concerns with expertise and empathy. The ideal candidate is not only skilled in effective communication but also possesses a strong problem-solving aptitude to ensure customer satisfaction. Your passion for helping others will be crucial as you support customers in addressing their needs through various channels, including phone, email, and live chat. You will also play a vital role in maintaining a high standard of service and representing our company's values and commitment to excellence. As a Customer Care Service representative, you will have the opportunity to build lasting relationships with customers, report feedback to improve service delivery, and contribute positively to a collaborative team environment. Whether you are addressing a simple question or resolving a complex issue, your goal will be to leave each customer with a positive impression and the assurance that their concerns are handled with utmost care. If you thrive in a fast-paced environment and are eager to make a significant difference in customer experiences, we invite you to apply and join us in our mission to deliver exceptional service.

Responsibilities

• Handle customer inquiries and resolve issues through various communication channels
• Provide accurate information and support regarding products and services
• Maintain a positive, empathetic, and professional attitude toward customers at all times
• Document customer interactions and feedback in our CRM system
• Collaborate with team members to ensure consistent and high-quality service delivery
• Identify opportunities for process improvement and recommend enhancements
• Follow up with customers to ensure their issues have been resolved to their satisfaction

Requirements

• High school diploma or equivalent; bachelor's degree is a plus
• Proven customer support experience or similar role
• Excellent verbal and written communication skills
• Strong problem-solving abilities and attention to detail
• Ability to work in a fast-paced environment and handle multiple tasks
• Proficiency in using customer service software, databases, and tools
• Availability to work flexible hours, including weekends and holidays

Benefits

· Paid training

· Health/Dental/Vision coverage

· Disability

· Life Insurance

· 401(k) plan

· Tuition assistance

· Paid time off

· Generous Employee Discounts

· Work in a State-of-the Art Showroom

· Opportunity for growth and advancement

What sets Bassett apart?

Bassett's blend of style, comfort and value has been trusted for more than a century (since 1902!) and makes it one of the most recognizable furniture brands in America. We've taken our craftsmanship and built a reputation of quality custom furniture. We are passionate about developing fashionable and innovative furnishings at a great value, as well as offering a number of exceptional services to meet customers' needs. We are proud of our long-standing heritage but, at the same time, squarely focused on innovating furniture retailing in the next 100 years.

Take steps now towards building a meaningful career with a growing company. Apply to join the design team at Bassett today!

Bassett Furniture is an equal opportunity and affirmative action employer and does not discriminate against any applicant for employment because of race, color, religion, sex, national origin, disability, age, veterans status or other protected category. Bassett is dedicated to ensuring that qualified applicants are employed and that employees are treated consistently during employment, without regard to their race, color, religion, sex, national origin, disability, age, veterans status or other protected category.

EEO/AA-M/F/V/D

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The pay range for this role is:
18.11 - 31.77 USD per hour(Remote (Ogden, Utah, US))
17.80 - 32.91 USD per hour(Remote (Lehi, Utah, US))