Microshelter Resident Support

Swing Shift (3pm - 11pm)

Full-Time Position

ORGANIZATION:

Friends of Switchpoint is a non-profit organization that has been serving individuals, families, and veterans in Utah who are experiencing poverty and homelessness since 2014.

OUR MISSION

To empower those in need by addressing the underlying cause of poverty, providing a comprehensive plan, and supporting their journey to self-sufficiency.

OUR VISION

Every individual embodies their worth and value with self-esteem, hope and abilities restored, thriving in affordable housing.

CULTURE VALUES:

• Kindness – Remember Kindness is Contagious!
• Connection – It’s why we’re here and what gives purpose & meaning to life!
• Kinship – We want you and those we serve to feel a sense of Belonging.
• Self-Worth – Treat people the way they can become w/True Value & Worth!
• Self-Reliance – Learn your role and take initiative!! We want “Fishermen”!

GUIDING PRINCIPLES:

• Golden Rule: To treat all people as we ourselves would wish to be treated.
• Positive Influence: To judge our effectiveness by the extent to which individual lives are saved & improved by the positive experience of the people we influence.
• Leadership: To lead by example, developing, promoting, and sharing new ideas and programs to help those experiencing homelessness.
• Authenticity: To do what we say we do.
• Transparency: To be open and honest in our relationships.

OUR MOTTO: It Takes All of Us to end homelessness.

PURPOSE:

The Switchpoint Resident Support Staff will be reliable and energetic individual with a passion for serving individuals, families and veterans who are experiencing homelessness. General responsibilities include the day-to-day management of clients including but not limited to conduct interview assessments for clients seeking services and complete new client admissions according to policy, document notable client interactions with staff volunteers and other clients, supervision of the chore schedule and room checks, oversee prescription and over-the-counter medications to clients according to policy, telephone screenings, greeting and supervision of volunteers, supervise meal preparation and clean-up, provide crisis intervention, safety planning and rescue information to clients and callers, maintain appropriate professional boundaries with program residents, reinforce community living guidelines with residents, distribute personal care items to clients per protocol, perform program exit procedures with clients, ensure safety and security of the program and residents including perimeter checks, maintain program and client confidentiality, including former clients, light housekeeping and maintenance duties, answer and document all telephone calls and activities per policies, review communication log book and calls at the beginning of each shift, and immediately report suspected neglect/abuse to Executive Director.

Job Responsibilities:

• Understand and implement Switchpoint’ s mission and values and adhere to the Staff Code of Conduct and policies and procedures.
• Ensure all responsibilities are carried out and enforce the rules, policies and procedures of Switchpoint.
• Maintain a calm demeanor and model positive behavior.
• Supervise the day-to-day operations and upkeep of the shelter inside and out
• Facilitate a daily schedule for residents.
• Direct and guide new residents and orient them on rules and policies if necessary.
• Ensure that all residents are adhering to all shelter rules and doing their chores on time, confronting behaviors and writing disciplinary action forms as necessary
• Assign and maintain resident chore schedule, sign in/out sheets for volunteers and other milieu tasks as designated
• Conduct scheduled and random room checks, and monthly safety checks of rooms as assigned by Shelter Manager
• Staff Switchpoint’ s main office phone and conduct telephone screenings with potential residents and maintain professionalism and courtesy with all individuals even when the shelter is full.
• Provide resources and referrals to residents.
• Administer intake, scheduled and random UA’s of residents.
• Inventory and distribute hygiene and shelter supplies to residents per policies and procedures.
• Help coordinate, maintain, and distribute in-kind donations.
• Utilizing a Switchpoint’ s vehicle, transport residents to appointments, community outings, etc. as needed
• Conduct property site inspections throughout shift and report any suspicious activity or emergency maintenance needs to Shelter Manager
• Develop volunteer opportunities at Switchpoint and recruit, support and retain shelter volunteers.
• Attend monthly resident meetings, supervision and staff meeting and training as assigned.
• Participate in wrap-around services’ team for residents.
• Communicate regularly with all other staff members to ensure consistency and quality of service.
• Other duties as assigned.

Qualifications and Education Requirements:

• Previous experience working with homeless families in a shelter environment is highly preferred.
• Knowledge of domestic violence, mental health, and substance abuse issues
• Experience working with and supporting volunteers.
• Exhibits a positive and compassionate attitude, sensitivity, and the ability to work well with others in a close residential setting.
• Model positive behavior, appropriate boundaries, and the ability to use sound judgment during times of crisis.
• Excellent interpersonal, written, and verbal skills
• Ability to wear multiple hats within a small nonprofit organization.
• Proficient in MS Office Suite and Google Docs
• Possesses valid Utah State Driver’s License
• Commitment to serving homeless families and to the mission of Switchpoint

Full-Time Employee Benefits:

(Eligible 1st of Month after 60-days)

• Medical
• HSA
• Dental
• Vision
• Life & Disability
• 401k (Part-time included)
• EAP - Employee Assistance Program (Part-time included)
• VASA (Part-time included)

COMPENSATION

Starting wage: $18/hour

Swing Shift (3pm - 11pm)

Full-Time Position

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. We value a diverse workforce.

"Employment may be contingent upon the successful completion of a background check in accordance with applicable laws and regulations and dependent on the position you are applying at Switchpoint."