• Answer Phone Calls, Emails and Drive In’s to address any customer concern with the highest level of response and attention
• Return missed phone calls, emails, from customers
• Determine if technical solution can be resolved over the phone; escalate immediately to Shop Foreman / Service Manager to provide immediate attention
• Accurately record issues and data into Dealer Management System. Attention to detail critical
• Conduct Transactions w/ system; walk customer through correction and provide summary
• Communicate estimated completion time, regular updates and follow through on each customer vehicle
• Coordinate the detail of every vehicle prior to delivery
• Coordinate the delivery time or pick up with each customer
• Follow up with Customer on services provided; ensure they are satisfied with the work performed
• Performs other duties as requested.

• Ability to follow oral and written instructions with attention to detail
• Willingness to learn new and innovative automotive technologies
• Perform detailed daily record keeping and reporting
• Effectively handle multiple priorities, organize workload, and meet deadlines
• Work in a team-based environment and achieve common goal
• Dealer Management System(s), Outlook, and MS Office
• Knowledge of methods, techniques, parts, tools and materials used in the maintenance and repair of vehicles

QUALIFICATIONS

• Must have and maintain a valid driver’s license and an acceptable and safe driving record.
• Must be 21 years old or older.
• Must pass a drug test screening.
• Must pass a background screening check.

EMPLOYMENT BENEFITS INCLUDE:

• Paid Vacation and Holidays
• 401(K)
• Vision Insurance
• Dental Insurance
• Medical Insurance