Visual Sound Inc

TITLE: CSR/Support Specialist

ABOUT THE ORGANIZATION: It takes a special company to stand out in today’s highly competitive audio visual (AV) market. Welcome to Visual Sound, the company that exceeds your AV expectations. With Visual Sound, you will enjoy the benefits that come from partnering with highly-trained, industry-certified professionals who offer much more than just technical “know how.” Emphasizing prompt, professional service, customized solutions and the highest quality work, we ensure that your system is perfect for your space, your needs and your budget. With decades of experience in designing, building and servicing cutting-edge AV solutions, Visual Sound stands out from the crowd. Our ability to grow and adapt to the latest technology and customer needs has made us a leader in the industry. A widely-recognized supplier of AV solutions, our flexibility allows us to provide a variety of services to a wide range of industries. From classrooms to courtrooms, boardrooms to lecture halls, and houses of worship to corporate complexes.

DESCRIPTION:

Visual Sound is seeking an experienced Customer Service Representative /Sales Support Specialist to provide exceptional customer service and support to our clients while promoting Visual Sound's products and services. The ideal candidate would have previous experience with audio-visual technology, inside sales, customer support, conflict resolution, purchasing, and data entry. Strong communication and interpersonal skills are essential in this role, as well as interacting professionally with customers and multitasking in a fast-paced environment.

This is not a remote position.

Responsibilities:

• Sales Support
  • Set up new customers, sites, and contacts
  • Quote entry & pricing check on all items within a quote for best pricing
  • Registration of products & processing credit card orders
  • Answer customer calls when the Sales Team is out of the office
  • Send quotes to customers as needed
  • Monitor box sales backlog & keep customers updated
  • Box sales as projects-- monitor and close out when complete
  • Process demo order requests & check quotes prior to sending to accounting for credit approval
  • Process change orders for box sales & update of tax-exempt forms
  • Report credit card orders to accounting at the end of the week
• Inside Sales / Bid Desk
  • Inside Sales (those customers not assigned to an Account Manager)
    • Accounts that are low margin
    • Bid Desk
      • Qualify opportunities & send to the appropriate Sales Representative
  • Follow-up with Sales Rep to ensure they are responding to emails
    • If Sales Rep does not want to respond, respond on behalf of the company
    • Load the bid items into quote form & provide support for Sales Rep if submitting a response
    • New Construction opportunities: find information & help qualify
    • Assist with selling clearance and aged inventory (eBay, etc.)
• Purchasing
  • Set up inventory masters
  • Set up and update new vendors and vendor contacts
  • Follow-up on PO status/delivery date and update information
  • Assist with keeping vendor pricing sheets/notes current

POSITION REQUIREMENTS:

• HS Diploma or equivalent
• Demonstrated customer service focus
• Ability to sit for extended periods of time at the computer
• Handle multiple sales orders at once & excellent attention-to-detail
• Ability to respond to 100+ emails/day
• Possess strong data entry skills & proficient with Outlook, Word, Excel
• Ability to work and think independently and ensuring to meet deadlines
• Maintain strict confidentiality and handle sensitive matters with discretion
• Clear and professional communication skills with employees, clients, and colleagues

LOCATION: Visual Sound - Broomall

EOE STATEMENT: We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.