Summary

Don’s Appliances is seeking a Dispatch Specialist to answer customer questions and concerns about the shipping and delivery of their products and will have extensive knowledge of the products that Don’s Appliances sells to answer questions accurately. The ideal candidate thrives in a fast-paced environment, excels at multitasking, and delivers exceptional customer service under pressure.

Essential Duties and Responsibilities:

Education:

Experience:

• Minimum of 1 to 2 years in dispatching, schedule coordination, or a fast-paced customer service environment.

Skills and Competencies:

• Communication: Excellent verbal and written communication skills with a professional phone demeanor.
• Excellent customer service skills.
• Tech Savvy: Proficiency Microsoft Office, dispatch software, CRM systems, and mapping/GPS tools.
• Local Knowledge: Strong geographical familiarity with Pittsburgh, PA and tri state area.
• Multitasking: Proven ability to manage phone calls, radio traffic, and data entry simultaneously.

Work Location/Hours/ Job Type:

Benefits:

✅ Medical, Dental & Vision Insurance
✅ PTO & Paid Holidays
✅ 401(k) with Company Match
✅ Short- & Long-Term Disability
✅ Life Insurance

Why Join Don’s Appliances?

We are a trusted, family-managed business with a strong commitment to customer service and employee development. You’ll work with a supportive team and have the opportunity to make a direct impact on the customer experience. We offer competitive pay, comprehensive benefits, and the chance to grow with a leading company in the appliance industry.