About Dunder Mifflin:
Dunder Mifflin has been a trusted supplier of paper and office products for decades. With a reputation for dedicated customer service and building lasting relationships with clients, we provide the personal touch that big-box competitors can’t. We value loyalty, hard work, and a dash of quirky personality. Our Scranton branch has a family-like atmosphere where everyone plays a vital role in our success.

Position Overview:
We’re looking for a friendly, detail-oriented Customer Support Representative to join our Scranton team. In this role, you’ll be the face of Dunder Mifflin, supporting our customers with orders, resolving issues, and ensuring a smooth, seamless experience from first contact to follow-up. You’ll work closely with a dedicated (and often entertaining) team that values humor as much as hard work.

Responsibilities:

• Provide exceptional customer service via phone, email, and in-person visits when needed.
• Accurately process customer orders, changes, and requests with attention to detail.
• Address inquiries about products, pricing, and delivery schedules with professionalism and warmth.
• Collaborate with the sales and warehouse teams to ensure timely and correct deliveries.
• Maintain and update customer accounts, tracking interactions and keeping records of all communications.
• Resolve complaints and find creative solutions to keep customers satisfied and loyal.
• Embrace the culture and help bring a bit of fun into the day-to-day work environment—whether that’s joining in on a prank or attending team events.

Qualifications:

• High school diploma or equivalent; college degree preferred.
• 1-2 years of customer service experience, ideally in a sales support or call center environment.
• Excellent communication skills (written and verbal).
• Strong organizational skills and attention to detail.
• Ability to remain calm under pressure and think quickly.
• Comfortable working with office software like Microsoft Word, Excel, and our order-processing systems.
• Must be a people-person with a sense of humor and a team-player mindset.

Why Dunder Mifflin?
We’re more than just paper. We’re a family. At Dunder Mifflin, you’ll find a supportive team, opportunities for growth, and a unique work environment where no two days are the same. Plus, you’ll be part of a branch that celebrates teamwork, occasional absurdity, and good-natured office pranks. And yes, there’s an annual Dundie Award ceremony!

Apply Today!
If you’re ready to bring your skills and your sense of humor to Dunder Mifflin, apply now. Join us in making the Scranton branch a place where customers feel valued and employees feel at home.