Key Account Specialist in Ivyland, Pennsylvania at TRIMLINE WINDOWS INCORPORATED

Customer Operations Specialist

Trimline Windows, Inc. – Warminster, PA

Trimline Windows, a family-owned custom window manufacturer located in the Warminster area, is looking for a motivated and organized individual to join our Customer Operations team.

This position is a great fit for someone who enjoys working with people, staying organized, communicating clearly, and helping keep operations moving smoothly. The role combines customer communication, order coordination, follow-up, and day-to-day operational support in a fast-paced manufacturing environment.

We are looking for someone dependable, proactive, detail-oriented, and comfortable handling multiple responsibilities throughout the day.

Responsibilities: include, but are not limited to:

• Communicate with customers by phone and email in a professional and timely manner.
• Assist customers with quotes, orders, product questions, and general inquiries.
• Enter and process quotes and orders accurately within company systems.
• Follow up with customers regarding pending quotes, order updates, and open items.
• Help maintain organized communication and visibility throughout the customer process.
• Track customer requests and ensure items are followed through to completion.
• Support proactive customer outreach initiatives, surveys, and follow-up communication.
• Help identify and communicate issues, delays, or customer concerns.
• Assist with reporting, tracking, and other operational tasks as assigned.

Qualifications

• Strong communication and interpersonal skills.
• Professional phone and email etiquette.
• Highly organized with strong attention to detail.
• Ability to multitask and stay organized in a busy environment.
• Positive attitude and willingness to learn.
• Reliable, proactive, and team-oriented.
• Comfortable using Microsoft Office and computer-based systems.
• Experience in customer service, order entry, office coordination, or manufacturing environments is a plus.

What We’re Looking For

We’re looking for someone who:

• Takes pride in being organized and dependable.
• Follows through on tasks and communication.
• Works well with both customers and internal teams.
• Can stay calm and professional under pressure.
• Enjoys being part of a growing and improving operation.
• Is willing to take initiative and help wherever needed.

Schedule & Benefits

• Full-Time Position
• Competitive Compensation
• Comprehensive Benefits Package
• 401(k) Matching
• Paid Holidays
• Opportunity for long-term growth within the company