A Customer Service Associate is responsible for helping customers with questions or concerns regarding company products, services, loss prevention, etc.

Essential functions

• Help and assist customers in finding merchandise and providing information
• Greet and talk politely with customers
• Comply with Loss Prevention guidelines
• Gain and maintain knowledge of merchandise
• Operate tools and equipment safely
• Comply with supervisory coaching related to performance, work habits, and attitude
• Function as a team member and get along with others
• Adhere to daily work schedule
• Work in a fast-paced environment
• Perform other duties as needed or assigned

Knowledge, skills and abilities

• Sales skills
• Verbal and written communication skills
• Phone etiquette
• Customer service
• Positive attitude
• Friendly and approachable
• Calm in stressful situations
• Self-motivated
• Multi-tasking
• Observant
• Attention to detail

Physical Requirements

• Grasping, bending, twisting, squatting,
• Move, lift (minimum height of 4' on a regular basis), and carry a minimum of 50lbs
• Walk, stand, climb ladders, be on feet entire shift
• Push/pull a heavy loaded pallet with manual pallet jack
• Push/pull a loaded stock cart
• Operate heavy equipment; Baler, etc. (will train)

Education and Experience

High school diploma or equivalent preferred

Previous experience in Loss Prevention, Security and/or Customer Service preferred

Age requirement

Minimum age 18

Additional

Navajo Speaking preferred

I acknowledge that the position I am applying for requires me to complete all job-required training and assessments within a prescribed time period if I receive the position.

If you need assistance completing the application process please contact Human Resources at (505) 722-4366 Ext 143.