Customer Service Representatives Jobs Near Me in New Mexico

Location: All club facilities
Reports to: Greet Team Manager
Supervises: N/A
Status: Non-exempt / Part-time

Position Overview

As a member of our Greet Team, your passion is fueled by your enthusiasm. You strive for constant and never-ending improvement. You are relentless in pursuit of your goals. Your personality is captivating and your larger-than-life presence is the face of Defined Fitness – the first and last impression. You are Defined Fitness. The Greet Team Member is the first point of contact for members, potential members, vendors and anyone entering or calling the facility. You will effectively solve the needs and wants of individuals who walk through the doors. You are expected to execute excellent customer service through daily duties and interactions by demonstrating the following qualities:

Sales-driven with critical thinking skills
Energetic and passionate
Strong interpersonal communication skills
Adaptable in fast-paced environments

Essential Functions & Responsibilities

Greet all members and guests in a professional, courteous, and pleasant manner
Verify membership status and respond accordingly to questions, concerns, etc.
Work with Greet Team Manager to achieve club sales goals
Answer and/or direct all incoming calls promptly and courteously
Conduct periodic club walks to ensure a clean and safe facility
Accurately process money transactions
Place calls to prospective members regarding new promotions
Maintain a clean and well-stocked workspace
Communicate all club concerns and member inquiries to management daily
Provide tours for prospective members

Performance Metrics

Sales KPI Minimums
	Personal
Daily Calls	25
Monthly Booked	20
Monthly Shows	10
Monthly Closed	5
Referrals	2:1
3-Pack Attachment	20%

Qualifications

Minimum of one (1) year experience in a customer service-oriented position
Minimum of one (1) year cash handling experience
Demonstrate ability to provide excellent internal and external customer service.
PC literate, including Microsoft Office and various other products, such as ABC and GymSales
Valid CPR/AED certification (including infant and child) within the first 45 days of employment and maintain throughout employment
Ability to work mornings, evenings, and weekends as needed

Physical Requirements

Must be able to stand and/or walk for up to eight (8) hours at a time
Must be able to lift and carry approximately 50 pounds
Must be able to perform the following tasks: walk, squat, bend, stoop, stand, listen, read, and write

Benefits

Commission incentive opportunities
Gym Membership (full access to our gym facilities at no cost to team members)
Staff Pass Memberships (complementary memberships for family & friends)
Pet Insurance

This job description in no way states or implies that these are the only duties that will be performed by the team member occupying this position. Team members will be required to follow any other job-related instructions and to perform other job-related duties requested by their supervisor. Requirements represent a minimum level of knowledge, skills, and/or abilities. To perform this job successfully, the incumbent will possess the abilities or aptitudes to perform each duty proficiently. This document does not create an employment contract, implied or otherwise, and employment remains “at-will”.

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