Position Description: The Customer Service Representative (CSR) serves as the primary point of contact between customers, carriers, and internal teams. This role is responsible for managing transportation requests, resolving issues, and ensuring timely and efficient movement of freight. The CSR must deliver outstanding service by maintaining effective communication and providing proactive updates on shipments.

• Serve as the first point of contact for customers regarding transportation and logistics inquiries.
• Track and trace shipments, provide status updates, and proactively address any delays or disruptions.
• Coordinate with carriers, drivers, and internal dispatch teams to ensure timely pick-up and delivery.
• Handle incoming service requests, complaints, and escalations in a professional and timely manner.
• Enter and maintain accurate data in transportation management systems (TMS).
• Monitor daily transportation activities to ensure compliance with service standards and customer requirements.
• Assist with freight scheduling, routing, and load planning.
• Collaborate with other departments (e.g., warehouse, billing, sales) to resolve issues and optimize service.
• Generate and review shipment reports and performance metrics.
• Maintain customer account information and update contact records as needed.

• High School diploma or equivalent. Additional education in logistics, supply chain management, or related fields is a plus.
• 2+ years of experience in customer service, preferably in a logistics or warehouse environment.
• 1+ years of experience with Warehouse Management Systems
• 1+ years of experience in inventory management and order management.