Ink Customer Technical Service Rep (embed)

Ridgefield Park, NJ, US, 7660
Primary Location: Ridgefield Park
Location:

Ridgefield Park, NJ, US, 7660

Remote or On-Site: On-Site
Req ID #: 6039
Pay Ranges : $92,000 - $100,000

ABOUT THE ORGANIZATION

Sun Chemical, a member of the DIC Group, is a leading producer of packaging and graphic solutions, color and display technologies, functional products, electronic materials, and products for the automotive and healthcare industries. Together with DIC, Sun Chemical is continuously working to promote and develop sustainable solutions to exceed customer expectations and better the world around us. With combined annual sales of more than $8.5 billion and 22,000+ employees worldwide, the DIC Group companies support a diverse collection of global customers.

Sun Chemical Corporation is a subsidiary of Sun Chemical Group Coöperatief U.A., the Netherlands, and is headquartered in Parsippany, New Jersey, U.S.A. For more information, please visit our website at www.sunchemical.com or connect with us on LinkedIn or Twitter

Work Location: This role is based on-site, Ridgefield Park NJ


Overview:

Responsible for identifying the technical and continuous improvement needs of assigned customer and coordination of any technical activities related to same. This may include coordination of both laboratory and manufacturing activities, and applicable training and development of customer employees. Provides strong press side technical service, troubleshooting of problems and provides detailed and consistent technical reporting. Supports customer’s schedule through production coordination, and at times may need to provide color matching, formulating, and small batch blending support on-site at the customer location. Provides performance feedback on ink room personnel and address issues accordingly.

Essential Job Functions:

Directs Housekeeping and Safe operations.

Ensure processes are being reviewed and completed properly. Reporting any issues/gaps.

Act as point person in operational InPlant matters for the customer and Sun Chemical. Coordinates with Sales, CTS, and CSC leadership to ensure proper technical support within the given customer.

Identifies rework opportunities based on review of batch tickets.

Takes leadership role in Continuous Process Improvement activities within the InPlant.

Provide strong press side technical support.

As needed, perform color match, produce and quality control inks to ensure inks meet/exceed the customer’s specifications. Maintain detailed production and QC records.

Completion of in plant personnel performance management reviews, coordinate in plant personnel training and employee development programs, work closely with HR regarding employee relation matters. Address personnel performance.

Prepares monthly reports to keep management informed.

Required Education and Experience:

Technical Degree (BS) or 5-10 years of industry experience.

Good verbal and written communication, analytical and mathematical skills, and creative problem solving.

Strong knowledge MS Office and SAP.

Intermediate skill set with Gantt charts.

Manage multiple complex projects at once.

High level of pressroom and printing process knowledge.

Preferred Education and Experience:

Experience with flexographic printing

Usage and/or mastery of Kepner Tregoe methodologies

3-5 years of field Customer Technical Service experience

BENEFITS

We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, medical, dental, vision, short and long term disability benefits, 401(k)+match and life insurance. Eligibility of benefit timing may vary.

EQUAL EMPLOYMENT OPPORTUNITY

It is Sun’s policy that applicants for employment are recruited, selected, and hired on the basis of individual merit and ability with respect to the position being filled. Sun prohibits discrimination on the basis of race, color, religion, creed, national origin, age, gender, sexual orientation, gender identity, marital or veteran status, disability, or any other status protected by applicable law.

Employment agencies are an important component of our talent acquisition strategy, and we value the partnerships we have built with our preferred vendors. We will not accept unsolicited resumes from employment agencies for any employment opportunity. All resumes submitted by search firms to any employee at Sun Chemical or directly to hiring managers in any form without a signed contract on file, and search engagement for that position, will be deemed unsolicited in nature, and no fee will be paid in the event the candidate is hired as a result of the referral or through other means. Additionally, any resume submitted without a contract in place will be considered property of Sun Chemical and no fees will be paid to the agency if the candidate is hired.

Note: The base pay range listed is a good-faith estimate of what Sun Chemical may offer to new hires for this position. Actual compensation may vary based on a variety of factors, including the candidate’s knowledge, skills, and abilities (KSAs), relevant experience, education, certifications, and alignment with the minimum job qualifications. Additional considerations may include prevailing wages in the work location and internal equity within Sun Chemical. #ID23