JOB SUMMARY:

Complete field service requests to repair products that have defects or warranty issues. Ensure customer satisfaction with Bayer Built Products and Services.

ESSENTIAL FUNCTIONS:

Schedule Field Service work and repair of Millwork productsTravel to Bayer Built territories to complete warranty workField repair interior and exterior door issuesSkilled craftsmanshipExcellent communication skillsCoordinate with Field Service Coordinator paperwork and schedule appointments with customersGather and inspect productFollow up with production team leaders issue identifiedCompletes necessary credit paperwork for customersFollow up with internal contact to identify product concernsIdentify charge backs to vendors

SECONDARY RESPONSIBILITIES:

Computer tracking and reporting for completed types of work and analysis of issuesFollow up with Quality Control / Team Leader

NECESSARY KNOWLEDGE, SKILLS & ABILITIES:

Must have understanding of BBW productsAttention to detailPossess valid driver’s license and a clean driving record (willing to travel in rural and metro areas)Must be able to work independently

EDUCATION AND EXPERIENCE:

High School DiplomaCarpentry or cabinet making school preferredExperience working with Bayer Built products

Required Work Hours: Various, Monday - Friday