The Inside Sales and Customer Support Specialist is responsible to sell company products to independent restaurants, institutions, hospitals, country clubs, casinos, hotels, caterers, schools and other strategic target accounts and service customers as assigned by Sales Director and/or President. Responsible to achieve year-over-year sales growth within gross margin target in an inside sales role. Work location will be in-office, on-site at Ole Tyme Produce.

This position requires a detail-oriented person that serves customers by providing product and service information, resolving product and service problems and opportunities, assisting customers with online, app, web, and email orders, and taking and entering live verbal, voicemail, and emailed customer orders; capable of promoting company products and offerings.

This position reports to the Sales Development Director and Customer Service Manager.

Key Skills:

• Great phone etiquette
• Personal accountability
• Trustworthy and reliable
• Excellent communicator internally and externally
• Diligent follow through and follow up
• Continued desire to learn new products
• Works well autonomously

• 2 or more years experience in customer service and/or inside sales.
• Must have great phone personality and enjoy speaking on the phone with others.
• Report to work on-time and read to perform duties with phone and email up by start time.
• Must be dependable.
• Must have strong organizational skills and ability to follow-through on customer requests.
• Must be able to multi-task.
• Excellent interpersonal and communication skills.
• Must be familiar with all Ole Tyme Produce, Inc. products and pricing structure.
• Must have strong organizational skills and ability to follow-through on customer requests.
• Must be customer service oriented.
• Have creative problem-solving skills.
• Highly flexible when responding to requests.
• Must be a doer and prepared to perform high-level and low-level tasks.
• Ability to problem solve and find immediate solutions to customer conflicts, problems, and issues.
• Must be a self-starter, strongly motivated, able to set goals and be persistent.
• Must be a team player.
• Other tasks as assigned by supervisors and/or management.