• Provide top-tier support via phone to clients on our Debt Management Program.

• Taking back-to-back calls in a call center environment.
• Support client accounts and ensure seamless account management.
• Manage proposals, payments, deposits, and creditor communications.
• Proactively review client accounts to identify and resolve issues
• Maintain accurate records and ensure compliance with state regulations.
• Collaborate across departments to ensure seamless client experience.

• Encourage and motivate clients throughout their financial journey.

• 2–3 years of customer service experience (call center preferred).• Associate’s degree preferred; Bachelor’s degree may substitute for experience.• A strong sense of professionalism is essential when supporting clients through sensitive financial situations.• Strong communication skills—empathetic, professional, and clear. • Tech-savvy with experience in Windows-based systems and CRM tools.

• Comfort with numbers and basic financial calculations, including reviewing credit card statements, due dates, and payment schedules.• Bilingual (English/Spanish) a plus!

• A private, enclosed room with a door.• Hard‑wired internet connection (ethernet required) and standard broadband internet.• Security camera in addition to standard computer setup.• Home environment must support productivity; remote work is not a replacement for caregiving.

• 200 Mbps minimum for a single‑person residence• 400 Mbps minimum for residences with 2+ people

• A mission‑driven organization with over 60 years of impact in financial wellness.• A culture rooted in Integrity, Quality, and Teamwork.• Growth and development opportunities.• Supportive, inclusive, and collaborative work environment.• Competitive compensation and benefits.

Additional Details

Training:• Begins July 20th, 2026• Mandatory, full‑time for three weeks. Typically training is from 10 AM - 7 PM EASTERN Time.• After training, you transition into your regular schedule.