Job Information

Job Title: Frontline Floater

Team: Operations

Reports To: Operations Manager

FLSA Status: Part-Time | Non-Exempt

Job Summary

The Frontline Floater provides support by performing frontline job duties for guest-facing teams including retail, admissions, operations, and front-of-house food. Reporting to the Operations Manager, the Frontline Floater will be trained in each area and will be able to move between these teams based on the needs of the operation. This position will provide support and flexibility to all our guest-facing locations and will help ensure that we provide a positive experience for our guests and partners.

Essential Duties & Responsibilities

• Deliver excellent guest service to internal and external customers in alignment with Rock City Enterprises’ mission, culture, and values.
• Model the values of the Culture of Excellence in all guests and partner interactions.
• Operate Point of Sale (POS) systems to process transactions accurately and efficiently
• Engage with guests and provide accurate information when needed.
• Maintain cleanliness and organization of workspaces, retail outlets, food outlets, gathering spaces, restrooms, parking lots, and other guest-facing spaces.
• Stay knowledgeable and up to date with Rock City products, offerings and special events as well as other local area attractions.
• Assist with performing opening and closing procedures when assigned and as needed for each team.
• Assist with monitoring the trails, guest gathering spaces, parking lots and bathrooms for litter and clean restrooms according to schedule.
• Maintains knowledge of food safety standards and menu items for food locations.
• Assists in the preparation and service of food and beverages.
• Assists with directing traffic and parking guests when instructed.
• Perform other duties as assigned by management.

Qualifications

Education & Experience

• High school diploma or GED preferred.
• Minimum 1 year of experience in hospitality, customer service, or a related environment preferred.
• An equivalent combination of education and experience may be considered.

Knowledge & Skills

• Ability to display a professional, polite and engaging image to guests and partners.
• Ability to work effectively with multiple teams and operate in a fast-paced environment.
• Ability to communicate effectively and professionally with peers and leaders.
• Ability and willingness to shift quickly between tasks and teams when asked to adjust to the needs of the operations and ensure a positive guest experience.
• Ability and willingness to learn and train on multiple guest-facing teams
• Ability to resolve issues, coach team members, and support operational needs.
• Ability to perform basic math functions and handle money accurately.

Licenses & Certifications

• Valid driver’s license and good driving record required.

Physical Demands & Work Environment

• Regular use of hands and fingers.
• Ability to lift/move up to 50 pounds.
• Ability to stand, walk, stoop, kneel, or crouch frequently.
• Flexible availability, including nights, weekends, holidays, and special events.

Company Mission & Core Values

Mission: To create Memories worth Repeating for our Guests and our Partners.

Core Values: Innovation | Communication | Learning | Appreciation | Accountability | Proactivity