Licensed Refrigeration Technician (CT)

Ready to take your skills to the next level? Join a team that values craftsmanship, growth, and industry excellence.

Joe Warren & Sons Co. (JWS) is continuing to expand in Connecticut and Rhode Island and we’re looking for a licensed Connecticut Refrigeration Technician to be a key player in our growing team. Since 1991, JWS has built a rock-solid reputation across New England, delivering expert service in commercial refrigeration and kitchen equipment. We’re family-led, customer-focused, and technician-driven, and we take pride in our supportive culture and commitment to high-quality service.

If you’re an experienced, CT-licensed technician eager to leverage your expertise in refrigeration and food equipment repair, this is your opportunity to be part of something big.

Refrigeration Field Service Technician Responsibilities

• Travel to client sites to diagnose and repair refrigeration and ice machine equipment.
• Ensure clear and accurate paperwork for all customer services.
• Coordinate with the Parts Department for precise parts identification and ordering.
• Ensure timely and professional installation of ordered parts.
• Keep the service truck tidy and maintain an organized inventory of parts and tools.
• Engage with manufacturers, sales reps, dealers, and customers.
• Identify service challenges, gather relevant data, and formulate effective solutions.
• Collaborate with manufacturers for equipment diagnosis when required.
• Offer top-tier service and clearly communicate service requirements to customers.
• Advocate for and suggest additional JWS services to customers as appropriate.
• At JWS, we value teamwork and knowledge-sharing, technicians are encouraged to mentor and support junior team members, helping to develop their skills while fostering a collaborative and high-performing service team.

Physical Requirements: This role involves physical activity including walking, standing, driving, sitting, squatting, kneeling, reaching overhead, bending, twisting, and turning for up to an 8-hour workday. Candidates should also expect windshield time while traveling between client locations

Field Service Technician Qualifications

• Connecticut Refrigeration License Required – Candidates must hold a valid CT Refrigeration Technician License to be considered.
• EPA Certification with a strong emphasis on safety and compliance.
• Minimum of 3 years of experience in commercial refrigeration/ice machine equipment repair.
• Ability to work independently while also being an effective team collaborator.
• Strong mechanical and troubleshooting skills, including gas, electric, plumbing, and steam repairs.
• Proficiency in using hand tools and experience with electrical wiring, piping, and brazing.
• Valid driver’s license with the ability to travel within the assigned service area.
• Physically capable of lifting and carrying up to 75 pounds.
• Excellent customer service and communication skills, with a strong focus on building client relationships.
• Organized and detail-oriented, with the ability to multitask and prioritize workload efficiently

Total Compensation: $80,000.00 - $120,000.00+ per year based on experience

Field Service Technician Benefits:

• Attractive compensation package with periodic reviews, bonuses, and increments
• Very competitive 401k with a 4% Safe Harbor Match
• Comprehensive Health Benefits: Medical, Dental (FREE), Vision, and HSA
• Ready-to-Go Company Vehicles: Equipped with all necessary tools and equipment.
• Flexible On-call with Overtime: Infrequent on-call schedules and plentiful OT opportunities with incentive pay.
• Career Growth: Paid training, tuition assistance, and numerous advancement opportunities.
• Mentoring Incentives: Earn extra by mentoring through our Experienced Training Program.
• Life & Disability Insurance for your peace of mind
• Benefit from our company-wide Bonus incentive program with quarterly payouts
• Enjoy 9 company-funded holidays along with generous PTO
• Robust career progression opportunities
• Referral bonuses for expanding the JWS family
• Vast training and professional development prospects

We are currently unable to sponsor work visas for this position. Applicants must be authorized to work in U.S. without sponsorship. As an Equal Opportunity Employer, we provide equal opportunity to all qualified individuals regardless of race, sex, color, religious creed, religion, national origin, citizenship status, age, disability, pregnancy, ancestry, military service, or veteran status, genetic or carrier status, marital status, sexual orientation, or any classification protected by applicable federal, state, or local laws.