Receptionist/Information Desk
Boulder Community Health, Boulder, CO 80303

$21.22 - $29.59 an hour - Per Diem Days, Various shifts and hours per week.
*Range includes per diem differential

Boulder Community Health is seeking a Receptionist who is responsible for facilitating the smooth and accurate flow of information regarding hospital-wide services, location of patients, location of hospital departments, location of meetings, etc., ensuring excellent customer service to patients and visitors. The Information Desk Receptionist is a resource for the volunteers who are working at the Information Desk or Emergency Department Greeter’s Desk.

Benefits:
•403(b)Retirement plan
•Education assistance program
•Staff Support Initiatives such as Sound Baths, Meditation, Massages, and Reiki
•Free one-on-one retirement planning sessions
•Employee Assistance Program offering 8 free, confidential counseling sessions for you and your family

Qualifications
•High school diploma or equivalent preferred
•Prefer minimum of 2 years’ experience in a hospital setting
•Experience in customer service preferred
•Experience working with varied personality types preferred
•Experience in working with volunteers preferred

Responsibilities
•Serves as the official greeter and is a knowledgeable advocate of the hospital.
•Promptly and courteously greets and receives hospital patients, visitors, employees, physicians, vendors and other guests, using patient / customer names whenever possible.
•When requested, contact hospital staff member / department to confirm appointment / arrival of the guest.
•Assists with general inquiry and/or needs, gives directions and escorts (or delegates an escort) patients to their destination.
•Answers incoming telephone calls promptly and responds to general inquiries about meetings, programs, and services, making appropriate referrals.
•Maintains a positive, upbeat attitude, consistent with patient / customer-focused model of care, with a goal of providing individualized service.
•Keeps abreast of changes and “what’s going on” at BCH and clearly articulates appropriate information.
•Maintains Information Desk department systems, ensuring accuracy and confidentiality for patient and other relevant information.
•Maintains appropriate coverage at the Information Desk and ED Greeter’s Desk.
•Maintains accurate flower sign-in log and ensures follow up regarding any customer discrepancies.
•Ensures cleanliness, orderliness, and safety of the main and ED entrance. Reports specific needs to appropriate department.
•Maintains adequate supply of brochures and related information, as well as needed equipment (wheelchairs, etc.).
•Monitors the environment of the lobby and ED waiting area for good flow while caring for patient and visitor needs.

About Boulder Community Health
Boulder Community Health (BCH) is a not-for-profit healthcare organization based in Boulder, Colorado, serving the Boulder County community. Our flagship facility, Boulder Community Hospital, along with several other locations, provides comprehensive care, including acute care, emergency services, psychiatric care, and outpatient services. BCH offers a wide range of specialties, including cardiology, oncology, orthopedics, maternity, and mental health care, with a strong emphasis on patient-centered, high-quality care.
We are dedicated to improving community health through advanced medical technology, evidence-based practices, wellness programs, and community outreach initiatives. BCH maintains strong partnerships with local physicians and supports public health efforts to promote healthy lifestyles and address health disparities.
As a Certified Level II Trauma Center, Boulder Community Hospital provides expert emergency care for serious and complex injuries while delivering comprehensive services across the full continuum of care.

EOE/Affirmative Action/Drug-free workplace.
BCH will never conduct interviews or ask for employment documents via text.
This position has no close date. Applications will be accepted until the position is filled.