Customer Service Representatives jobs in Chicago, IL

DePaul University

Retention Specialist, Success CoachLoop Campus (On-site)Job Description
The Highlights:
Reporting to the Assistant Director, the Retention Specialist is responsible for managing proactive and reactive efforts to promote student success and retention for students participating in targeted support initiatives (e.g. new transfer students, academically at-risk students, first-generation students, etc). The Specialist provides individualized support, manages peer support coaching initiatives, and uses data to inform outreach, communication, programming, and interventions. This position requires an identity-conscious, theory-informed, and student-centered approach that holistically supports students in overcoming barriers and navigating university systems. This is a gift-funded position for a 1-year period. Renewal will be dependent on available funds.

What You'll Do:
Individualized Student Support & Outreach
Provide proactive and responsive support to an assigned caseload of students through one-on-one meetings, outreach, and success planning using student development and positive psychology frameworks. Partner with academic and student service offices to coordinate support, resolve barriers, and advocate for student needs.
Program & Student Staff Management
Supervise a team of student employees within the Peer Success Coaching program, including hiring, training, scheduling, and day-to-day oversight of student staff.
Communication & Programming
Develop and deliver timely communications and success-focused programs/events that foster student development and engagement, including but not limited to Skills Labs, workshops, and population specific programs.
Data Management & Assessment
Track student progress and engagement using institutional systems; analyze trends to inform outreach, communication strategies, and program improvements; assess program effectiveness.
Divisional & Departmental Collaboration
Collaborate on departmental events, programs, and initiatives; Provide supplemental assistance to support other student populations or projects as needed. Serve on departmental and divisional committees;
Perform other duties as assigned.

What You'll Need:
Bachelor's degree in Student Affairs/Higher Education/College Student Personnel/Counseling or related field required; Master's degree preferred.
1-2 years of professional experience in Higher Education or Student Affairs required with advocacy, counseling or case management focus especially in sensitive situations preferred.
Experience with academic advising, success coaching, or academic enhancement preferred.
Ability to communicate and interact effectively with people of all ages and identities required.
Ability to successfully manage multiple tasks and effectively work on a team required.
Ability to plan, prepare, and deliver effective presentations required.
Experience supervising student staff preferred.
Knowledge of college student development theories.
Experience designing marketing collateral using Canva and Microsoft Suite preferred.
Experience with Microsoft Office Suite (particularly Excel) required.
After Hours work may be required.

The anticipated hiring range for this position is: $47,793.00 to $55,000.00 per year.
The salary range provided in this posting reflects what we reasonably expect to pay for this position. Actual compensation offered or earned is dependent on experience, education and other factors including departmental budget. Application review will begin in mid-May.

Perks:
Working for a stable and well-known University that values diversity and inclusion.
Top choice medical, dental, and vision benefits.
Retirement plan matching contribution of 10%.
Tuition waivers for employees and dependents.
Generous paid time off, sick time, holidays, floating holidays, and more!
Full-Time Benefits
For consideration, please include a resume and cover letter.
Vincentian Mission:
Guided by an ethic of Vincentian personalism and professionalism, DePaul compassionately upholds the dignity of all members of its diverse, multi-faith, and inclusive community. We seek to hire collaborative, open-minded, and dedicated professionals who are committed to advancing our university mission to making education accessible to all, with special attention to including underserved and underrepresented communities. Successful candidates thrive in an environment where ideas and perspectives representing a wide variety of cultures, backgrounds and experiences are welcome and supported.
Required Background Check:
Employment at DePaul University is contingent on passing a background check. Only final candidates who are extended an offer of employment will undergo a background check.
DePaul University is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, ethnicity, religion, sex, sexual orientation, gender identity, national origin, age, marital status, physical or mental disability, protected veteran status, genetic information or any other legally protected status, in accordance with applicable federal, state and local EEO laws.
JOB INFOJob Identification: 1726
Job Category: Student Services
Posting date: 05/02/2025, 01:00 PM
Job Schedule: Full time
Locations: Loop Campus (On-site)

Retention Specialist, Success Coach

Fully Remote - Client Support Manager

Restaurant Customer Service Team Member

Restaurant Customer Service Team Member

Sox Suite Podium Representative / Rate Field

Hiring Event

Team Member - Chicago, IL

Entry Level Client Relations Manager (Fully Remote)

Customer Service Agent - Rental Car

Team Member

ACCOUNT REPRESENTATIVE ENTRY LEVEL

Customer Care Manager

Licensed Insurance Customer Service

Customer Service Representative

Bilingual Customer Service Representative

Sales Coordinator

Team Member

Driver Services Associate I

Retention Specialist, Success Coach at DePaul University – Chicago, Illinois

Explore Related Opportunities

About This Position

Scan to Apply

Job Location

Frequently asked questions about this position