Summary:

Verifies, pre-qualifies, and processes application information for mortgage loans and completes loan transactions between the bank, sellers, and borrowers after loans have been approved by performing the following duties.

Essential Duties and Responsibilities: include the following. Other duties may be assigned.

• Customer Interaction: Conduct interviews with mortgage applicants to assess their financial situation and gather necessary documentation for loan applications.
• Application Processing: Manage the mortgage application process from origination to closing, ensuring all applications are submitted in a timely manner and adhere to TRID guidelines.
• Education & Product Knowledge: Educate customers on available mortgage products and services, addressing their specific needs and helping them make informed decisions.
• Credit Review: Analyze applicants' credit reports and financial references to assess qualifications for loan products, providing constructive feedback to those who are not approved.
• Document Management: Work closely with mortgage processors to ensure that all initial documents are submitted promptly and accurately.
• Underwriting Coordination: Collaborate with mortgage underwriter to satisfy any conditions or requests needed for loan approval.
• Cross-Selling: Identify opportunities to cross-sell additional bank products and services that align with customer needs.
• Collaboration: Communicate effectively with all parties involved in the transaction, including real estate agents, title companies, insurance agents, and others, to facilitate a smooth loan process.
• Closing Coordination: Attend all loan closings, providing expertise and support, particularly for portfolio loans, to ensure a successful completion of the transaction.
• Community Engagement: Engage in networking events, real estate functions, staff meetings, and open houses to showcase the company and its mortgage products. Conduct sales calls to realtors and organize lunch and learn sessions.
• Policy Compliance: Follow and support the company’s policies and procedures accurately, positively representing the company's culture and values.
• Goal Achievement: Work towards achieving annual goals as assigned by management.
• Training Compliance: Complete all required annual regulatory and cybersecurity training curriculum as assigned.

Supervisory Responsibilities

This job has no supervisory responsibilities.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education, Training and/or Experience

Associate's degree (A. A.) or equivalent from two-year college or technical school; or two to three years related experience and/or training; or equivalent combination of education and experience.

Language Skills

Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from managers, customers, and employees.

Mathematical Skills

Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages. Ability to apply concepts of basic algebra.

Reasoning Ability

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

Certifications, Licenses, Registrations

Ohio NMLS License

Valid Ohio Driver’s License

Licensed Notary Public – Ohio (Recommended)

Ohio Limited Lines Insurance License

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit and talk or hear. The employee frequently is required to use hands to finger, handle, or feel. The employee is occasionally required to stand; walk; reach with hands and arms; and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate.